Citizens Advocate (MVRB) 25-15

Salary : $49,620.00 - $62,844.00 AnnuallyLocation : Belleville, ILJob Type: Full-TimeJob Number: 25-15Administration: Deputy Chief - AdministrationOpening Date: 04/01/2025Summary of Duties and ResponsibilitiesResolves and prevents consumer complaints and contributes to the effectiveness of legal staff by gathering information, mediating cases, interacting with appropriate parties, and disseminating information. Obtains information by contacting consumers, attorneys, business owners and others via the telephone and through correspondence; developing questions and proposing solutions; conducting research by retrieving information from files and summarizing and/or abstracting complaint files and documents. Answers questions and requests of the general public, supervisory and litigation staff; serving as a resource in areas of generalized and/or specialized knowledge; attending meetings; assisting in preparation of public education materials. Resolves complaints by initial review of consumer complaint files and taking actions as instructed to commence mediation; analyzing data; initiating cooperative mediation by opening lines of communication between parties and acting as a facilitator. Explaining remedies through correspondence and written and telephonic instruction; preparing documents, correspondence and memos and completing special projects as directed by supervisory staff. Resolves administrative problems by organizing, maintaining and duplicating consumer complaint files, contacting parties to complete consumer complaint case files, reviewing additional submissions or materials and taking appropriate actions to settle consumer complaint case files. Assists mediation coordinator by analyzing and evaluating information; keeping abreast of trends; summarizing complaint histories; maintaining historical context; communicating information on a regular basis, and advising supervisors and Litigation Unit of consumer protection issues which emerge from case file work. Attends workshops and education seminars. Accomplishes related results in a cooperative and collaborative manner.QualificationsKnowledge, skill and mental development equivalent to completion of 4 years of college preferably with courses in Social Science, pre-legal studies, public administration or a related discipline; and 1-year professional experience in a social service agency or an equivalent combination of training and experience. Extensive written and verbal communication skills are necessary. Attendance is an essential function of this position. Ability to maintains satisfactory working relationships with other employees and the general public required. Physical ability to file and duplicate information which may include bending, stretching, stooping and lifting up to 15 lbs.Supplemental InformationPosition requires in office attendance.We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.As an employee of the Illinois Attorney General's Office, you'll have access to many great benefits. Join the legal team responsible for protecting the public interest of the state and the people of Illinois!Health and Dental insurance along with free Vision insurance*Pension Benefits through the State Employees'; Retirement SystemDeferred Compensation: supplemental retirement savings program-457kCommuter Savings Program: pre-tax transportation programFlexible Spending: Medical and Dependent pre-tax savings programLife insurance benefit: free with option to purchase additional (up to 8 x your annual salary) at low cost. Spouse and child life insurance availableDisability coverageEmployee Assistance Program through ComPsychHolidays: 13 1/2 paidVacation days: minimum of 12 days, maximum of 27 days, proratedPersonal days: 4 annuallyFloating Holiday: 1 annuallySick days: 1 per monthFor attorneys, office provided Continuing Legal EducationSemi-monthly payroll*Health and Dental cost ranges: for single: $131.00 - $314.00 monthly; for family: $299.00 - $653.00 monthlyFor more information on benefits:01Do you have a High School diploma or GED?YesNo02Which statement below best describes the highest level of education you have completed?High school graduate, diploma or the equivalent (GED)Associate degreeBachelor's degreeMaster's degreeProfessional degreeDoctorate degree