Support Engineer

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.eNGINE is seeking a Lead, Partner Data Feed Support. You'll own the runbook library the overnight Production Support team operates from, set the standard for how feed failures get caught and fixed, and be the go-to escalation point when something falls outside the playbook.This is a hands-on, daytime/overlap-hours role at the seam between engineering and support — you'll make sure what our Partner Data Services team builds can actually be run reliably, night after night, under SLA.What You'll Do:Own the runbooks — document failure modes, remediation steps, and delivery verification for every partner feed; keep them current as feeds and partner requirements evolveSet the bar — define when overnight engineers remediate vs. when they escalate, and run post-incident reviews that feed lessons back into the runbooks (and to engineering, when the fix needs to happen upstream)Gatekeep the handoff — no feed enters overnight coverage until it's documented, run-booked, and validatedPartner across teams — work directly with Partner Data Services engineering to keep remediation logic aligned with actual pipeline logic, and with Partner Data Solutions product owners on SLAs and change communicationLead the overnight team — guide and escalate for overnight engineers, manage shift coverage and backfill, mentor on troubleshooting and SQL skills, and track metrics like remediation time and SLA attainmentGet hands-on — resolve the most complex feed delivery failures yourself, from SQL diagnosis through corrected redeliveryWhat You Bring:7+ years in data operations, production support, data engineering, or similar — including 2+ years leading or as a senior/leadStrong, independent SQL skills for diagnosing and fixing production data issuesHands-on experience troubleshooting Databricks jobs and pipelinesA track record of writing runbooks or procedures that other engineers actually execute fromFamiliarity with flat-file generation and SFTP delivery to external partnersExperience setting technical standards and providing escalation support, including outside standard hoursSharp written communication — you can document a failure mode precisely enough for someone else to fix it at 3 a.m.Nice to Have:Healthcare, specialty pharmacy, or other regulated-industry experience with contractual data deliveryMedallion architecture (Bronze/Silver/Gold) and Unity Catalog, or equivalent on Snowflake/Azure/AWSData contract concepts (ODCS or similar) and observability tooling (Monte Carlo, Datadog, etc.)Experience running a 24x5/24x7 support or NOC environment with on-call rotationBackground operating at the support/engineering seam, governing build-to-run handoffsBachelor's in Computer Science, Information Systems, Data Engineering, or equivalent experienceNo C2C, relocation, referral, or sponsorship candidates for this role.For finer details on how eNGINE can impact your career, apply today!