Indoor Ski Center General Manager

Company DescriptionMetroSlopes is building the next-generation indoor ski and snowboard training center in the San Francisco Bay Area. Our flagship Burlingame facility combines high-tech immersive infinite slopes, an indoor freestyle training park, a trampoline training area, a beginner dry slope, a gym dedicated to skiers and snowboarders, and an alpine mountain-themed café—creating a year-round destination for learning, training, and entertainment. We are seeking a General Manager to lead the launch and day-to-day operations of our flagship location. This is a full-time, year-round (non-seasonal) role based in Burlingame, CA, with no seasonal layoffs and a continuous training program. This role is ideal for a leader who thrives in a startup environment, enjoys building teams from the ground up, and is passionate about winter sports, hospitality, and delivering exceptional customer experiences.Role DescriptionFacility Operations Oversee all daily operations of the MetroSlopes facility Manage multiple activity zones including: Immersive infinite slopes Freestyle training park Trampoline training area Beginner dry slope learning area Fitness and conditioning gym Café and guest lounge Ensure all facilities operate safely, efficiently, and at the highest quality standards Develop operational procedures, safety protocols, and maintenance schedules Coordinate equipment maintenance and vendor relationships Team Leadership Hire, train, and manage staff including: Ski, snowboard and trampoline instructors Front desk and customer service staff Operations and safety staff Café staff Build a positive team culture focused on safety, professionalism, and guest experience Manage staff scheduling, training, and performance reviews Customer Experience Deliver a world-class guest experience for beginners, families, and athletes Manage bookings, lesson programs, memberships, and training sessions Oversee event hosting such as camps, birthday parties, and community events Address customer feedback and continuously improve service quality Business Performance Manage operational budgets, revenue targets, and cost controls Track KPIs including bookings, facility utilization, memberships, and customer retention Work with founders to develop new programs and revenue opportunities Support marketing initiatives, social media presence, and community outreach Promote and support sales of MetroSlopes immersive ski simulator systems, including demos, partnerships, and outreach to training centers and commercial customers Programs & Community Help develop ski training programs, freestyle training camps, and youth development programs Coordinate with coaches, athletes, and local ski communities Support partnerships with schools, ski clubs, and sports organizationsQualifications5+ years of experience managing sports facilities, recreation centers, gyms, climbing gyms, trampoline parks, or hospitality venues Proven leadership managing teams of 10–20+ staff Strong operational and organizational skills Excellent communication and customer service mindset Ability to thrive in a fast-paced startup environment Preferred Experience in skiing, snowboarding, freestyle sports, or action sports Experience launching or scaling a new facility Background in sports management, fitness, or coaching Experience with booking systems or membership-based businesses