IT Field Technician: On-Site & Remote Support

IT Field Technician (Open to applicants living within commuting distance of Albuquerque, NM.) If you are a self-starter, take this step tolearn abouta new career with us!Job Description We areseekinga skilled and adaptable IT Field Technician to provide on-site and remote support for hardware, software, and network systems. This role involves installing, configuring, and troubleshooting desktops, laptops, servers, routers, switches, and peripheral devices such as printers and scanners.The technician will assist with maintaining LAN and WAN environments, diagnosing connectivity issues, and ensuring optimal network performance.Responsibilities include delivering technical support to end-users, resolving hardware and software problems, documenting service actions, and IT inventory. The technician will also support IT security by applying updates, configuring firewalls, and ensuring antivirus protection.Additionalduties include training users on basic IT procedures, managing equipment inventory, installing structured cabling, and conducting scheduled or emergency on-site visits. Strong collaboration with internal teams, clients, and vendors is essential for resolving complex technical issues and coordinating repairs or replacements. The ideal candidate willdemonstrateexcellent problem-solving skills,maintaincompliance with data protection standards, andmanage their schedule effectively to meet service-levelagreements and client expectations. This role requires flexibility, a proactive approach to learningnew technologies, and the ability to respond promptly to critical IT issues when needed.Requirements Basic knowledge of computer hardware, software, and networking is essential. This includes familiarity with operating systems (e.g., Windows, macOS), hardware components, and common software applications.Strong verbal and written communication skills are essential. Field Technicians often interact with end-users and must be able to explain technical issues and solutions in a clear and understandable manner.Field Technicians need the ability to diagnose and troubleshoot common hardware and software problems. Logical thinking and problem-solving skills are crucial.Excellent customer service skills are important, as Field Technicians often work directly with end-users who may be experiencing technical issues or frustrations.The ability to manage time efficiently and prioritize tasks is crucial, especially when responding to multiple service requests in a field setting.Familiarity with basic networking concepts, such as IP addressing, DHCP, and DNS, is beneficial as Field Technicians often work with networked devices.Provide remote support to end-users or remote locations through phone,email, or remote desktop tools to diagnose and resolve issues.Must demonstrate strong schedule management skills to ensure timely, reliable IT support and effective utilization of field technician resources.This includes proficient appointment scheduling, task prioritization, route planning, time management, cross‐team coordination, workflow optimization, adherence to service-level agreements (SLAs), and the ability to respond efficiently to urgent or unforeseen service needs.All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities.This position requires travel todifferent locations, which requires a valid driver's license, intermittent DMV checks, and a reliable personal vehicle.Get to the EDGE—where Everyone Deserves Great Experiences! IronEdgeis the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together toeliminatethe frustration companiesface withtechnology.As a service-centric company with a culture that always puts people first,IronEdgeis dedicated to providinga fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company's core values are built upon thestrong foundationof teamwork, continuous learning, integrity,courageand ownership, guiding everything we do atIronEdge. Witha great teamcomes great achievements andwe'reproud to share thatIronEdgehas been recognized as a Great Place to Work CertifiedTM company. Our award-winning team is honored to be recognized among the tech industry's leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year. Benefits IEG pays aportionof employee premiums for Medical, Dental, and Life InsuranceVision InsuranceAD&D InsuranceShort-Term and Long-Term Disability InsuranceFlexible Spending Account and Health Savings AccountFlexible Time Off plus HolidaysMatching 401kAt IEG, everyone deserves great experiences!Salary Range $40,000 to $54,000(Non-Exempt)#J-18808-Ljbffr