Student Success Coordinator

Posting Details Posting Details Job Title Student Success Coordinator Department STUDENT AFFAIRS Position Number FP072A Location Norfolk, VA Job Summary Under the direction and supervision of the Director of Student Success, the Student Success Coordinator is responsible for implementing student initiatives that support student retention and success. The Student Success Coordinator plays a pivotal role ensuring students and their families have a smooth and successful transition experience into and through the University. Position Type FullTime Type of Recruitment General Public Minimum Qualifications Basic knowledge of student development and resources to promote student success. Working knowledge of Microsoft Office Suite programs, and information systems such as Banner or a comparable program used to edit communication documents, enter and manipulate data, and produce or generate reports. Demonstrated skill in advising and counseling. Strong interpersonal skills. Strong verbal and written communication skills. Demonstrated ability to interpret and explain complex rules and regulations and/or respond to routine inquiries regarding enrollment services functions such as admissions, registration or financial aid. Demonstrated ability to build relationships. Demonstrated ability in working with diverse student populations. Ability to relate effectively with students, institutional personnel, and the public. Ability to maintain confidentiality. Demonstrated ability to conduct workshops, seminars, and training.Master's Degree in higher education, counseling, psychology, education, social work or relevant field. Bachelor's degree with experience equivalent to a Master's degree may be substituted.Basic experience in counseling, advising or related field. Basic experience in a higher education setting, working with student focused initiatives. Preferred Qualifications Some preferred experience using Banner SIS or a comparable program and CRM. Conditions of Employment Job Open Date 05/06/2026 Open Until Filled Yes Application Review Date 05/22/2026 Job Close Date Special Instructions to Applicants / Additional Materials Required Criminal Background Check The final candidate is required to complete a criminal history check. Department Information Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141. Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information. ODU Statement Old Dominion University, located in Norfolk, is Virginia's forward-focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute $2.6 billion annually to Virginia's economy.