Functional MS Dynamics 365 F&O Program Manager

Key Requirement: We are looking for candidates who are strong functionally in Microsoft Dynamics 365 F&O, with solid experience in Finance, Accounting, and Program/Project Management (PMA skills).Role OverviewThis is a senior leadership role responsible for managing end-to-end global support delivery for D365 Finance & Operations ERP systems. The role involves close collaboration with business stakeholders, IT teams, and Microsoft to ensure stability, performance, and continuous improvement of ERP processes.Key ResponsibilitiesService Management & GovernanceOwn global D365 F&O support delivery aligned with ITIL practicesManage SLAs, KPIs, and service performance metricsLead service reviews, reporting, and continuous improvement initiativesIncident & Problem ManagementAct as escalation lead for critical (P1/P2) incidentsDrive root cause analysis (RCA) and preventive actionsWork closely with Microsoft support for faster resolutionFunctional & Technical ERP SupportStrong expertise in Finance modules: GL, AP/AR, Fixed Assets, BudgetingExperience across Supply Chain, Manufacturing, and Project AccountingHandle integrations (Azure, Logic Apps, Data Factory, MuleSoft)Manage environments (Prod, UAT, Sandbox) and LCS operationsChange & Release ManagementGovern change lifecycle, testing, and deploymentManage Microsoft One Version updates and regression cyclesOversee hotfixes, ISV updates, and CAB processesStakeholder & Vendor ManagementInterface with business leaders, IT teams, and vendorsManage Microsoft support and partner relationshipsCommunicate risks, updates, and service performanceTeam LeadershipLead and mentor global ERP support teamsDefine roles, responsibilities, and performance expectationsRequired SkillsD365 CE (Technical)D365 F&O – Finance & TechnicalProgram Architecture & GovernanceProject Management / PMAGood to Have:Supply Chain modulesProblem ManagementProject Financial Management & Planning