Medical Support Assistant (Advanced)

This position is located under the Health Administration Service (HAS). This position continually supports the mission, vision, and values of the VA Healthcare System. The Medical Support Assistant provides medical administrative support to Veterans Hospitals and Clinics throughout HAS.The Medical support assistant (MSA) plays a critical role in coordination patient care across various healthcare services to include but not limited to Outpatient settings, Inpatient Ward Administration, Emergency Department, Eligibility & Enrollment, and ensuring seamless scheduling and support within the VA System. This position requires strong attention to detail, the ability to manage multiple task efficiently, and a commitment to providing excellent patient service. Medical Support Assistant Duties consist of but are not limited to the following:Performs data entry, updates and verifies demographic information, no-show information.Schedules appointments and collects insurance information.Eligibility & Enrollment: Evaluate patient information to determine if they are vested and eligible for VA Healthcare Benefits.Review and verify insurance information, updating records in the electronic patient medical record (VistA/CPRS).Initiates and carries out a variety of administrative duties in support of patient care.Responsible for checking patients in upon arrival.Coordinates with team members to assure that patients are seen at their scheduled time within the clinic setting.Processes new enrollees and transfer patients by using Register Once, when needed.Contacts the travel office to arrange necessary transportation following established guidelines.Work Schedule: The West Palm Beach VA Medical Center is a 24/7 operation and has openings for various shifts.Available tours are listed below: Various hours- TBD with supervisorTelework: Not availableVirtual: This is not a virtual position.Functional Statement #: 40331FRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized