Senior Integrated Network and Mission Operations Manager

Description Leidos is seeking a highly experienced Senior Integrated Network and Operations Manager to lead and unify mission operations (GSFC & KSC), the Network Integrated Operations Center (NIOC), and Enterprise Systems Support (ESS) in support of NASA’s AEGIS program. This role is responsible for the planning, execution, and continuous improvement of real-time mission, network, and enterprise systems operations, ensuring seamless coordination between mission environments, operational platforms, and enterprise IT infrastructure.The Integrated Operations Manager will lead a cross-functional team of engineers, operators, and enterprise systems (tools) personnel to ensure high availability, operational resilience, and mission success across NASA’s critical communications and IT systems. This position plays a key leadership role in driving an enterprise operations model – aligning mission execution, network operations, and enabling platforms (e.g., monitoring, automation, and analytics tools) – while standardizing processes across Incident, Problem, Change, and Availability Management.Key ResponsibilitiesMission, NIOC & Enterprise Systems IntegrationLead and integrate mission operations (GSFC & KSC), NIOC enterprise operations, and Enterprise Systems Support (ESS) to ensure unified execution, shared situational awareness, and seamless coordination across mission, network, and tooling domainsOversee real-time mission support, including communications, network performance, anomaly detection, and responseEnsure alignment between mission timelines, network readiness, and the performance of critical operational tools and systemsOperational LeadershipDirect daily operations across mission, network, and enterprise systems environments, ensuring availability, reliability, and performance of critical servicesServe as the senior escalation point for priority incidents and mission-impacting eventsEstablish and enforce operational readiness standards across mission support, NIOC, and ESS platformsService Management & Operational GovernanceDesign and mature Incident, Problem, Change, and Availability Management processesLead RCCA efforts, ensuring issues across infrastructure, network, and tooling are fully analyzed and resolved with sustainable fixesChair a Failure Review Board (FRB) to assess incidents, trends, risks, and near missesOversee Failure Analysis and Corrective Action Reports (FACARs), ensuring standardized documentation, traceability, and closure of corrective actionsEnsure lessons learned are fed back into operations, engineering, and ESS/tooling enhancementsEnterprise Systems Support (ESS) / Tools OwnershipLead the ESS team responsible for monitoring, observability, automation, ticketing, and analytics platforms (e.g., Splunk, Spectrum, DNAC, NetBrain)Ensure tools provide end-to-end visibility, actionable insights, and support proactive detection and responseDrive tool integration to enable correlated event management, automation, and reduced manual effortOversee lifecycle management of platforms, including optimization, upgrades, and capability expansionEnterprise Operations StrategySupport development of a standardized enterprise operations model aligned to NASA mission objectivesEnsure integration between operations and enabling platforms (ESS) to support scalability and mission readinessPartner with Engineering to embed operational and tooling requirements into system design and deliveryIntegrate operations across network, infrastructure, voice, and mission systems to eliminate silosStakeholder CoordinationInterface with NASA stakeholders, service providers, and telecommunications carriersEnsure consistent execution of operational processes across centers and service domainsProvide executive-level reporting on operational status, risks, trends, and corrective actionsFinancial Management & AOP ExecutionManage cost, financial performance, and AOP execution across mission operations, NIOC, and ESSDevelop labor forecasts and staffing models aligned to workload and service demandMonitor financial performance, addressing variances, risks, and opportunitiesDrive cost optimization through automation and process improvements while maintaining mission performancePartner with Program Finance on budgeting, forecasting, and reportingBasic QualificationsBachelor’s degree with 15+ years of relevant experience (or Master’s with 12+ years; additional experience in lieu of degree considered)8+ years of leadership experience managing operations teams in complex, mission-critical environmentsAbility to obtain Public Trust clearanceDemonstrated experience supporting real-time mission operations, network operations centers (NOC/NIOC), or enterprise IT operationsStrong background in IT operations, network operations, and enterprise systems/tooling (ESS), including monitoring, observability, automation, and analytics platforms (e.g., Splunk, Spectrum, DNAC, NetBrain, Ansible, or similar)Proven experience implementing and managing Incident, Problem, Change, and Availability Management processesExperience leading major incident response, escalation management, and Root Cause Corrective Action (RCCA) effortsAbility to integrate operations with enabling platforms/tools to drive automation, efficiency, and improved service delivery outcomesStrong financial acumen with experience managing cost, forecasting, and AOP execution in an operational environmentAbility to operate effectively in high-pressure, time-sensitive, mission-critical environmentsStrong communication and stakeholder management skills, with the ability to engage both technical teams and executive leadershipPreferred QualificationsExperience supporting NASA or other mission-critical, real-time operational environmentsFamiliarity with mission operations centers, NOC/NIOC environments, or space/communications systemsExperience integrating network operations, mission operations, and enterprise systems (ESS/tooling) into a unified operating modelHands-on experience with observability, monitoring, and automation platforms (e.g., Splunk, Spectrum, DNAC, NetBrain, Ansible, AIOps tools)Experience leading FRB, RCCA, and FACAR processes, with a focus on trend analysis, risk prioritization (e.g., RPN), and continuous improvementDemonstrated ability to drive operational transformation, including automation, process standardization, and reduction of manual Tier 1 activitiesExperience managing cost, workforce planning, and AOP execution within a large-scale operational environmentFamiliarity with ITIL or similar service management frameworksStrong understanding of enterprise network, infrastructure, voice, and mission systems integration#HotJobsIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.Original Posting:May 4, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $139,100.00 - $251,450.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.About LeidosLeidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.Pay and BenefitsPay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.Securing Your DataBeware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.#Featuredjob