Account Manager

ResponsibilitiesWe’re looking for an Account Manager to join our team and manage custom, high-touch client projects from concept to delivery. If you thrive in a fast-paced environment, enjoy collaborating with creative teams and have a knack for exceeding client expectations, we’d love to hear from you!Serve as the main point of contact for client, managing custom product projects for a portfolio of SMB and mid-market clients like startups, venture-backed companies and moreBuild and maintain strong client relationships, ensuring a high level of satisfaction and repeat businessManage end-to-end execution of promotional product orders, from quoting to client proposals to final deliveryCollaborate with internal design, sourcing and production teams to bring client ideas to lifeWork closely with vendors and suppliers to source and develop unique custom productsIdentify opportunities to upsell and expand client orders with additional product offeringsProvide creative recommendations and solutions to help clients maximize their brand impactEnsure seamless coordination between multiple stakeholders to meet tight deadlines|You would be a good fit for this role if you have:Bachelor’s degree in related field and 2+ years of experience in account management, project management or sales (preferably in promotional products, merchandise or related industries)Experience working with clients in tech, startups or corporate environments is a plusStrong understanding of custom product sourcing, manufacturing timelines, and branding processesExcellent communication and customer service skillsDetail-oriented with exceptional organizational and multitasking abilitiesProficiency in CRM software and project management toolsAbility to work under pressure and adapt to changing client needsPassion for creativity, branding and promotional marketingWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.