Receptionist

Charlottesville Area Association of REALTORSR® (CAAR)Revised 7-1-2024JOB TITLE ReceptionistSTATUS Full time, exempt, salaried; 5 days a week in the office; 37.5-hour work weekREPORTS TO Chief Operating Officer (COO)OVERVIEW Provide excellent customer service, manage front desk operations, and assist with administrative tasks to ensure the smooth operation of the Charlottesville Area Association of REALTORS® and the Hillsdale Conference Center.AREAS OF RESPONSIBILITYFront Desk Management Foster a diverse, equitable, and inclusive environment where everyone feels valued and respected. Welcome visitors, members, and guests in a positive, professional, and friendly manner. Answer, screen, and direct incoming phone calls. Assure readiness of the reception area for each working day according to protocols. Secure the building at the close of each working day according to protocols.Customer Service Provide additional and age-friendly accommodation when needed so all visitors have a positive experience. Provide accurate information for inquiries regarding association services, events, and membership. Handle requests and concerns promptly and efficiently. Assist visitors with directions and information about the facilities. Provide support during association events, such as registration and guest services. Maintain effective communication with staff, members, and visitors.Administrative Support Schedule and manage appointments and meetings for COO and CEO. Sort, code, and distribute incoming mail and deliveries. Assist with special projects and tasks as assigned by the COO and CEO. Perform general office duties such as photocopying, filing, and faxing. Make travel arrangements for the CEO and Executive Committee, as required. Manage moderate accounting duties such as bank deposits, credit card reconciliation, and communication with off-site accounting firm. Coordinate and oversee the day-to-day management of supplies, equipment, and facilities. Update and maintain digital displays with current information.Education Requirements High school diploma or equivalent; additional qualifications in office administration are a plus. Real estate experience not required.Experience Requirements Ability to maintain a positive attitude. Proven experience as a receptionist, front desk representative, or similar role. Advanced computer skills (use of Microsoft Office Suite; ability to learn member database and related systems) Excellent verbal and written communication skills. Excellent organizational, time management, and customer service skills. Ability to work independently and as part of a team. Ability to sit, stand, and walk for extended periods during the workday. Must be able to lift up to 20 pounds occasionally.recblid gvz1lp3b430zbtdl94isbpssxyiax4