Social Media Community Management Coordinator

We're partnering with a children's brand, hiring for a Social Media Community Coordinator. This is a customer-facing role focused on building relationships, supporting a large and engaged online community, and delivering a best-in-class digital experience.HOURLY RATE: $20-22/hrLOCATION: Los Angeles (Remote)DURATION: temp to hireWhat You'll DoMonitor and respond to comments, messages, and inquiries across social platforms (Instagram, TikTok, Facebook, etc.)Support moderation and engagement across brand-owned community spacesProvide product guidance and assist with general customer questionsAddress customer concerns with a professional, solutions-oriented approachEngage with user-generated content and support ongoing community interactionTrack customer interactions and escalate issues when neededIdentify trends, common questions, and feedback to share with internal teamsWe're Looking For1–3+ years of experience in social media, community management, or customer supportStrong familiarity with major social platforms (Instagram, TikTok, Facebook)Excellent written communication skills and attention to detailComfortable engaging directly with customers in a brand-appropriate toneOrganized, responsive, and able to manage a high volume of interactionsExperience with customer support tools (e.g., Gorgias, Zendesk, etc.) is a plusBackground in e-commerce, retail, or consumer brands preferredPlease submit your resume for consideration.You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/