ABA Scheduling Manager - Remote

About the OpportunityThe ABA Scheduling Manager /Continuity of Care Manager leads our enterprise strategy to prevent and minimize cancellations, maximize session attendance, and ensure families receive their clinically recommended treatment hours. This role orchestrates proactive outreach, rapid recovery plans, and data-driven interventions across our technology platforms and develops any new technology needs. They support a green zone cancellation profile and strong monthly utilization.Starting Pay: $70,000-$80,000 annually, based on experience* Maintains green-across-the-board cancellation profile* Achieves 40%+ cancellation make-up rate* Lifts clients to 70% utilization through targeted offers* Operationalize strategy for red and yellow families* Deploy and continuously improve in-app cancellation prompts* Own data and reporting including monitoring KPIs and dashboards* Conduct surveys and interviews with caregivers and high-risk families* Cross-departmental collaboration* Lead same-day substitution and make-up workflows and strategy* Enforce client cancellation policy standards and thresholds* Build and maintain playbooks for cancellation strategies for continuous improvement* Any other job duties as assignedAbout YouRequirements and Qualifications* 3-5 Years in ABA Operations, Scheduling, or Care Coordination with measurable success reducing cancellations and improving utilization* Bachelor's degree in a relevant field (e.g., healthcare administration, business management) or equivalent experience* Strong organizational skills and attention to detail* Excellent communication and interpersonal abilities* Ability to work independently and collaboratively in a fast-paced environment* Proficiency in relevant software applications (e.g., scheduling software, Microsoft Office Suite)Physical requirements may include but is not limited to:* Constant visual stimulation, including close vision, distance vision, reading, computer work* Constant sitting; frequent up and down out of chair* Constant use of telephone, speaking, listening* Constant document handling, use of copier and fax machine, filing* Frequent typing, use of computer* Occasional walking around building* Occasional bending, reaching, stooping, pulling* Occasional lifting, carrying, moving of items up to 20 pounds* Occasional walking to, bending to enter, sitting and using upper and lower limbs to drive carAbout Our Values - TRUE* Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each family's unique cultures, values, and generational dynamics.* Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning.* Respect for all and the value that everyone brings towards accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts.* Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause.Equal Employment OpportunityCSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #LI-RemoteAbout UsAt Center for Social Dynamics (CSD), we believe that every child deserves a chance to shine. We're a passionate team on a mission to open up a world of possibilities for individuals with autism and other developmental needs-through science, compassion, and a whole lot of heart.From our very first session to each milestone we celebrate, we bring the power of play, connection, and evidence-based care to every moment. With services that are as unique as the individuals we support, we meet kids where they are-at home, in schools, and in communities-and guide them on a path toward growth.We live our TRUE values-Transparency, Respect, Understanding, and Excellence-in everything we do. As a fast-growing leader in the field, we're known for our vibrant culture, hands-on training, and career pathways that help you grow just as much as those we serve.At CSD, we don't just change lives-we light them up.About Our Values* Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each family's unique cultures, values, and generational dynamics.* Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning.* Respect for all and the value that everyone brings towards accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts.* Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause.CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Physical requirements may include but is not limited to:* Constant visual stimulation, including close vision, distance vision, reading, computer work* Constant sitting; frequent up and down out of chair* Constant use of telephone, speaking, listening* Constant document handling, use of copier and fax machine, filing* Frequent typing, use of computer* Occasional walking around building* Occasional bending, reaching, stooping, pulling* Occasional lifting, carrying, moving of items up to 20 pounds* Occasional walking to, bending to enter, sitting and using upper and lower limbs to drive car