Data Center Operations Coordinator

We're looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and operational reporting to ensure maximum uptime and fast issue resolution.ResponsibilitiesTrack and manage all break/fix incidents across multiple data centersMonitor ticket queues and ensure SLA compliance for incident response and resolutionCoordinate with on-site technicians, remote hands teams, vendors, and engineering groupsMaintain accurate records of failed hardware, replacements, RMAs, and repair statusEscalate critical outages and recurring infrastructure issues to leadership and engineering teamsSchedule and oversee maintenance windows and emergency repair activitiesProvide daily/weekly operational status reports and incident summariesEnsure all work follows data center operational procedures and change management policiesIdentify trends in hardware failures and recommend process improvementsRequirementsExperience working in data center operations, IT infrastructure, or hardware supportStrong understanding of server, storage, and networking hardwareExperience with ticketing systems such as ServiceNow, Jira, or RemedyAbility to manage multiple priorities across several sites simultaneouslyExcellent communication and organizational skillsFamiliarity with SLA management and incident escalation processesProficiency with Excel, reporting dashboards, and inventory tracking toolsPreferred QualificationsExperience supporting enterprise or hyperscale data centersKnowledge of remote hands operations and vendor managementUnderstanding of ITIL processes and change managementCompTIA Server+, Network+, or similar certificationsAbout Together AITogether AI is a research-driven AI infrastructure company on a mission to dramatically lower the cost of modern AI by co-designing software, hardware, algorithms, and models. We believe open and transparent AI systems create the best outcomes for society — and we're building the physical and computational foundation to make that real. Our team has been behind landmark advances including FlashAttention, Hyena, FlexGen, and RedPajama.CompensationWe offer competitive compensation, startup equity, health insurance and other benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.J-18808-Ljbffr