IT Operations support

Join a Global Leader in Workforce Solutions – Net2Source Inc.Who We AreNet2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.High Level:Provide daily onsite IT support at the Mishawaka Indiana site. (5 days a week onsite, 8 hours per day M-F)Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop), Networking & Servers – physical topology, cabling, and troubleshooting, and specific manufacturing facility IT device support such printers, and handheld scanners, etc.Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission.Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels.Specifics:Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun modelComplex IT problem solving and investigation of recurring IT issuesResolving on premise IT issues that may arise or be dispatched to your local locationStaying up to date on the latest IT service offerings, ITSM portals, active migration projects, and technical resolutions affecting our user baseEscalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) teamYou have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business languageL1/L2 deep technical problem-solving capability in many facets of Information TechnologyMid-Level Experience with End User Computing, Datacenter Technologies, and NetworkingYou work effectively in global, multi-cultural teamsSolid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashionEducationBachelor's degree or equivalent experience requiredExperienceMinimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)Technical:Win10 / Win11 Client expertise with Office 365 in an Enterprise environmentNetwork diagnostics, TCP/IP, DHCP reservations, console access, and troubleshooting capability including VLAN knowledgeServer configuration, iLO setup, vulnerability remediationMobile Device troubleshooting and configuration (Android and IOS)Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)Intune/Azure AD experienceIdentity management including multifactor authentication setupPC migration, application installation, and data copyService NOW incident and request managementWhy Work With Us?We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.Our Commitment to Inclusion & EquityNet2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.Awards & Recognition• America's Most Honored Businesses (Top 10%)• Fastest-Growing Staffing Firm by Staffing Industry Analysts• INC 5000 List for Eight Consecutive Years• Top 100 by Dallas Business Journal• Spirit of Alliance Award by Agile1Ready to Level Up Your Career?