Technical Customer Concierge

Are you a friendly, tech-curious professional who enjoys helping people solve problems? Do you thrive in a close-knit MSP environment where you're a visible, trusted IT presence for clients?We're looking for a Technical Customer Concierge to act as a primary point of contact for end users across multiple client environments—delivering responsive support, clear communication, and a strong customer experience.This is a hybrid role based in Mansfield, MA, with a mix of client site visits, in-office collaboration, and occasional remote work.What You'll GetSalary range: $50,000–$65,000Robust benefits package including health insurance support, PTO, 401(k), and profit sharingPhone expense, tuition reimbursement, and travel reimbursementHybrid work structure (client sites, office, and limited remote flexibility)Ongoing mentorship, training, and career growth opportunitiesA supportive team culture focused on learning and collaborationWhat You'll DoServe as a visible, friendly IT presence at client sites, helping end users stay productive and secureHandle day-to-day Level 1 technical support tickets across multiple clientsTroubleshoot common issues in Microsoft 365, Windows, and end-user environmentsBuild familiarity with customer applications to provide fast, effective supportHelp clients better leverage technology—turning tools into business value, not just cost centersTravel to client sites approximately 2–3 times per week across Eastern MA and Rhode IslandConduct phone and Zoom-based support sessions as neededCreate and maintain clear, accurate technical documentationWhat You Bring2+ years of experience in an MSP or multi-client IT support environmentStrong experience with Microsoft 365, Windows OS troubleshooting, and Windows Server basicsExcellent communication skills—clear, friendly, and confident with both technical and non-technical usersAbility to stay calm, professional, and patient in high-pressure or user-frustration situationsComfort working independently while onsite with clientsValid driver's license and reliable transportation (regional travel required)Ability to pass a background checkNice to HaveExperience with hypervisorsMac or Linux support experienceFamiliarity with tools such as Autotask, Datto RMM, IT Glue, Intermedia, WatchGuard, Keeper Security, Breach Secure Now, Bigger Brains, and Microsoft 365 ecosystemsWhy This Role Stands OutYou're not just remote helpdesk—you're a trusted on-site IT partner for clientsHigh exposure to multiple technologies and environmentsStrong emphasis on mentorship and growth in an MSP settingGreat fit for someone who enjoys both people + technology in equal measureNext StepsApply with your resumeORGet a head start here:Powered by JazzHR