Level 2 IT Support Technician

Level 2 It Support Technician At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.In 2025, Infinx was certified as a Great Place to Work in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.Location: Hybrid in Deerfield Beach, FLSummary Description: Skills and Education:Bachelor's degree in Information Technology or related discipline or 3+ years of experience in technical fieldStrong working knowledge of Windows 11, macOS, Microsoft 365, SharePoint, Intune, and endpoint management toolsExcellent communication skills and customer-service abilities with a professional and patient demeanorLifting/Carrying at least 35 to 50 pounds; pulling, bending, stopping, crouching, and kneeling are required occasionally (under 1/3 of the workday)Certifications such as CompTIA A+, Network+, or Microsoft MD-102/ M365 Certified: Modern Desktop Administrator preferredHands-on experience with Active Directory, Intune, Exchange Online, and Service Desk tools (ManageEngine, Freshservice, etc.) preferredExposure to Hyland OnBase Workflow and WorkView, Revenue Manager, and Cerner applications preferredPrevious experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferredCompany Benefits and Perks: Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.Access to a 401(k) Retirement Savings PlanComprehensive Medical, Dental, and Vision CoveragePaid Time OffPaid HolidaysAdditional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted servicesIf you are a dedicated and experienced Level 2 IT Support Technician ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.