Azure Virtual Desktop (AVD) Support Analyst

We are hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD) . This role supports a range of responsibilities typically associated with L1–L3 service desk environments , with actual scope aligned to individual experience and team needs. This is a hands-on role supporting end users who work primarily through AVD, following defined processes and runbooks. Experience supporting AVD environments is required; exposure to Nerdio is a plus.What You'll Do Provide L1, L2, L3 support (depending on skillset) for users accessing systems via Azure Virtual Desktop (AVD)Troubleshoot login issues, session disconnects, performance problems, and application accessSupport local laptops used primarily for AVD connectivitySupport AVD environments , including:Session hosts and host poolsGolden image updates (following runbooks)Software distribution to AVD hostsSupport user access and devices via:Active Directory (AD)Microsoft Entra ID (Azure AD)IntuneProvide operational support for:PrinterLogicMimecastZscalerPerform daily checks , follow change processes , and escalate issues when requiredRole Level & Growth Path This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution , while others may take on deeper troubleshooting, escalation support, or coordination responsibilities . Role level and scope will be discussed during the interview process.RequirementsExperience in Service Desk, IT Support, or Endpoint SupportHands-on experience supporting Azure Virtual Desktop (AVD) or Windows 365Experience with Nerdio is a plus, but not requiredStrong Windows 10/11 troubleshooting skillsFamiliarity with Active Directory and user account managementComfortable working in structured, process-driven environmentsStrong written and spoken English (B2 or above)BenefitsCompetitive payFully remoteClear scope and expectationsHands-on experience with AVD and enterprise toolsOpportunity to grow into senior or lead support roles