Mobile Program Manager

DescriptionSeeking something different?This is not a traditional branch role. Connections Credit Union operates a mobile unit to expand access to financial services in underserved communities. That program is still being built. We are hiring a builder—someone who can design, test, and scale a community access program while ensuring clean, compliant day-to-day execution. If you enjoy ambiguity, ownership, and figuring things out with limited precedent. If you need a fully built system handed to you, this role will not be a fit.What Success Looks LikeThis role is successful if, over time, the mobile unit becomes a repeatable, scalable program that consistently brings new members into the credit union and builds trust in the communities we serve.Success Is Measured ByNew members generated through the mobile programPenetration within target communities and partner groupsActive community and employer partnerships with consistent cadenceLearning velocity: testing ideas, adjusting, documenting what worksEarly success is not about perfection. It’s about momentum, clarity, and follow-through.RequirementsWhat you will doProgram building & strategyDesign and refine the mobile unit’s operating strategy (locations, hours, partners, cadence)Identify and onboard community, employer, and organizational partnersTest new approaches (hours, sites, formats), evaluate results, and adjustBuild basic reporting to track impact and guide decisionsExecution & operationsCoordinate scheduling, events, and daily mobile unit operationsEnsure strong cash handling, security, and compliance practicesMaintain clear documentation, checklists, and handoff materialsCoordinate with marketing, branches, and leadership to execute events cleanlyRelationship & communicationServe as the primary point of contact for community partnersCommunicate regularly with the executive team on progress, challenges, and learningsBuild trust internally and externally through consistency and follow-throughWhat this role is notTo Avoid Misunderstandings, This RoleIs focused on program design and community access, not policy or pricing decisionsDoes not require overnight travel (day trips only)Does not expect you to have everything figured out in your first 90 daysWho Thrives In This RoleThis role is a strong fit if you:Enjoy building programs from the ground upTake initiative and don’t wait to be told what to doCan balance big-picture thinking with operational disciplineAre comfortable testing ideas, learning from failure, and adjustingCommunicate clearly and take feedback wellAre mission-driven and community-orientedThis Role Is Not a Good Fit If YouNeed highly structured, predefined processesPrefer narrow, task-only responsibilitiesAvoid ambiguity or experimentationDislike relationship-building or community engagementRequiredExperience & requirementsAbility to drive a U-Haul–size vehicle year-round, including winter conditionsStrong communication and organizational skillsWillingness to work a flexible schedule (within ~40 hours/week)Strongly PreferredBilingual Spanish-not requiredCash handling, lending, or branch operations experienceCommunity outreach, program management, or partnership development experienceCompensation & IncentivesBase salary: $60,000–$65,000Total compensation: Up to ~$80,000 with performance incentives Quarterly performance incentives tied to program impact and growthSchedule flexibilityOpportunity to shape and grow a flagship community programHow To ApplyApply with a resume and a brief note explaining why a builder-style role appeals to you.How to apply: Submit your application/resume to https://connectionscreditunion.easyapply.co