Operations Lead

We’re hiring an Operations Lead at Microhub.At Microhub, a package is never just a delivery.It’s a moment of expectation, intention, and something personal.That’s why we’ve built a system that helps residential buildings receive, organize, and bring visibility to every package — so people always know what arrived, where it is, and what happens next.Now we’re looking for someone to lead how that works in the real world.This role is not just about running operations.It’s about defining how they should work.What you’ll do• Train and develop operators• Design and improve clear, simple processes• Ensure accuracy and consistency across operations• Identify and solve problems in real time• Maintain a reliable, controlled operationWhat we’re looking for• Strong sense of ownership• High attention to detail• Ability to build systems, not just follow them• Hands-on leadership• Comfort working directly in operationsMicrohub exists to bring clarity, control, and trust to something that is usually chaotic.This role is what makes that possible.Note: This job description will provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements. The company reserves the right to modify the responsibilities and qualifications of the position based on business needs.