CRM & Client Development Analyst

CRM & Client Development Analyst – AmericasBased in New York City, USAReports to CRM & Client Development Director - AmericasMAIN PURPOSEThe CRM & Client Development Analyst plays a key role in supporting client-centric growth and retention strategies across the Americas. Acting as a bridge between Commercial, Marketing, and Client Experience, this role leverages data-driven insights to enhance client engagement, optimize CRM performance, and support long-term client development.You will be responsible for ensuring the integrity, quality, and strategic use of client data, while supporting the execution of targeted CRM initiatives. Through advanced analysis and reporting, you will help shape personalized client journeys, improve boutique performance, and contribute to a best-in-class luxury client experience.Roles & ResponsibilitiesClienteling Analytics & InsightsAct as a key user of Salesforce and related tools (e.g., Looker, SAP), ensuring optimal usage, data integrity, and issue resolutionAnalyze and interpret client data to generate actionable insights that support acquisition, retention, and client development strategiesDevelop and maintain regular and ad-hoc reporting dashboards for the Americas region, including boutique-level performance trackingMonitor CRM KPIs (e.g., data capture rate, client engagement, repeat purchase behavior) and identify opportunities for improvementPartner with HQ and regional stakeholders to deliver quarterly performance reviews and strategic recommendationsCRM Activation & Data ExcellenceSupport the end-to-end execution of CRM campaigns (email, events, and client outreach) in collaboration with local and HQ CRM teamsTrack and analyze campaign performance, delivering insights and recommendations to optimize engagement and ROIMonitor and influence high standards of data capture quality, consistency, and compliance across all client touchpoints to strengthen database potentialSegment and build targeted client lists for campaigns, events, and bespoke clienteling initiativesRetail & Boutique CRM EnablementAct as key lead between Local HQ and Boutiques to drive clienteling capabilities and elevate usage of clienteling tools. This role will serve as the key interface between Americas and HQ TeamsOversee waitlist maintenance alongside Commercial Leadership to assist deliver optimal commercial experienceServe as the primary CRM point of contact for boutiques, providing guidance, training, and ongoing tool supportBuild strong relationships with boutique managers to drive accountability on CRM KPIs and performanceSupport and develop CRM ambassadors within the boutique network to foster a client-first cultureClient Experience & Engagement SupportPartner with CRM & Client Development Director, Marketing, and Events team in the planning and execution of high-touch client experiences and eventsSupport itinerary creation and execution for exclusive experiences and hospitality programs both locally and globallyCoordinate with boutiques to ensure seamless client activities and experience deliveryProfile & Qualifications3 to 5+ years of experience in CRM, data analytics, or digital marketing—preferably within luxury retail or a client-centric environmentStrong analytical mindset with the ability to translate data into actionable business insightsAdvanced proficiency in Microsoft Excel; experience with CRM and BI tools such as Salesforce, Looker, or SAP preferredDetail-oriented with a high level of accuracy and data integrity awarenessStrong organizational and project management skills, with the ability to manage multiple prioritiesExcellent communication and stakeholder management skills across cross-functional teamsProactive, self-motivated, and solutions-oriented approachFluent in English; Spanish or French is a plusBachelor’s degree or equivalent requiredPassion for luxury, craftsmanship, and delivering exceptional client experiencesSalary Range: $85k - $100k