Enterprise Act Engineer II - AMZ9797274

DescriptionMULTIPLE POSITIONS AVAILABLEEmployer: AMAZON WEB SERVICES, INC.Offered Position: Enterprise Act Engineer IIJob Location: Dallas, TexasJob Number: AMZ9797274Position Responsibilities:Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features. Work directly with engineering teams and leading technologists. Utilize transformational technologies to ensure flawless customer experience. Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations. Complete analysis and present periodic reviews of operational performance to customer. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning. Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle. Advocate for customer requirements. Participate in customer requested meetings. Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.Position Requirements:Bachelor's Degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or related field and two years of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation. Employer will accept four years of experience in the job offered or as Support Engineer, Systems Engineer, or a related occupation as equivalent to the Bachelor's degree and two years of experience. Must have one year of experience in the following skill(s): (1) Information Technology operations experience working with engineering teams; (2) technical experience in distributed systems environments and AWS services or other cloud offerings; (3) experience in 24x7 operational services or support environments; and (4) experience applying technical knowledge to identify and solve complex challenges.Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.40 hours / week, 8:00am-5:00pm, Salary Range $131,300/year to $177,600/year.Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:https://www.aboutamazon.com/workplace/employee-benefits.#0000Basic QualificationsPosition Requirements:Bachelor's Degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or related field and two years of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation. Employer will accept four years of experience in the job offered or as Support Engineer, Systems Engineer, or a related occupation as equivalent to the Bachelor's degree and two years of experience. Must have one year of experience in the following skill(s): (1) Information Technology operations experience working with engineering teams; (2) technical experience in distributed systems environments and AWS services or other cloud offerings; (3) experience in 24x7 operational services or support environments; and (4) experience applying technical knowledge to identify and solve complex challenges.#0000Preferred QualificationsPlease see job description and the position requirements above.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.