Account Supervisor

Position OverviewThe Account Supervisor serves as a key client liaison and team leader within i2Vision’s Client Services department. In this role, you will oversee the day-to-day management of healthcare accounts, guide a team of account executives and representatives, and ensure the seamless execution of clients’ marketing and communications strategies. The Account Supervisor plays a critical role in maintaining strong client relationships while supporting the growth and development of the account team.Key ResponsibilitiesClient & Account Management•       Maintain long-term, profitable client relationships grounded in trust, responsiveness, and strategic value•       Communicate with clients regularly to ensure satisfaction, address concerns, and identify opportunities for growth•       Execute and supervise clients’ marketing and communications plans from kickoff through delivery•       Review and provide feedback on recommendations for advertising and communications campaigns•       Manage accounts’ financial aspects including budgets, contracts, fees, and billing reconciliation•       Report on account activities, campaign performance, and key metrics to internal leadership and clientsTeam Leadership & Development•       Lead and mentor a team of Account Executives and Account Representatives•       Allocate new accounts and project tasks to team members based on workload and expertise•       Monitor team performance and provide ongoing coaching, feedback, and guidance•       Support a collaborative, inclusive team environment aligned with i2Vision’s culture and valuesStrategy & Execution•       Provide strategic insight to shape and elevate clients’ promotional programs•       Oversee the execution, analysis, and optimization of integrated marketing and communications plans•       Collaborate cross-functionally with creative, medical/regulatory, and project management teams to ensure on-time, on-budget deliveryQualifications & RequirementsRequired•       Proven experience as an Account Supervisor or Senior Account Executive within a healthcare, medical communications, or promotional agency•       Solid account management and client service experience in a biopharma or life sciences setting•       Demonstrated experience managing projects across complex, multi-channel campaigns•       Familiarity with budgeting, financial reporting, and scope management•       Knowledge of online marketing, digital advertising, and communications channels•       Excellent written and verbal communication skills•       Strong organizational and prioritization abilities with keen attention to detail•       Strategic thinking with the ability to contribute meaningfully to client programs•       Proficiency in MS Office Suite and social media platforms•       Bachelor’s degree in Marketing, Communications, Life Sciences, or a related fieldPreferred•       Experience supporting promotional healthcare campaigns including branded and unbranded communications•       Familiarity with medical/regulatory review (MLR) processes•       Experience managing or mentoring junior account staff