Entry Level Customer Service Associate - Logistics

Job Description Customer Service Associate Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Work Hours: Mon-Fri, 8:30am–5:15pm includes a 45 minute lunch break (minimum 30 minute lunch break)Position DescriptionThe Customer Service Associate provides timely and professional support to customers, reporting to the Supervisor - Customer Service. This role handles inquiries, tracks shipments, resolves issues, and provides product or service information, ensuring customer satisfaction and fostering positive relationships.ResponsibilitiesCustomer CommunicationRespond to customer inquiries via phone, email, chat, or other channels in a timely and professional manner.Provide accurate and helpful information about products or services.Assist customers with shipment scheduling, quote-related communication, and shipment status updates.Handle billing and collections inquiries.Engage in small-scale relationship management with customers.Provide excellent and timely customer service and shipment follow-up by proactively informing customers of the status of their shipments.GTC Data EntryFollow Standard Operating Procedures (SOPs) to create and enter relevant data into GTC jobs when applicable.Coordination with Operations GroupDelegate tasks to the operations group and manage deliverables.Local Pickup and Delivery SchedulingSchedule local pickups and deliveries with carriers.Problem SolvingIdentify and analyze customer needs and concerns.Offer solutions and alternatives to address customer issues.Escalate complex or sensitive issues as needed.DocumentationAccurately document customer interactions and resolutions.Maintain customer records and update information.Customer SatisfactionEnsure customer satisfaction in every interaction.Follow up with customers to confirm issue resolution and satisfaction.Identify ways to improve the customer experience.Other General DutiesPerform other duties as assigned.Qualifications and SkillsHigh school diploma or equivalent required.Associate's degree or some college coursework in Business Administration, Communications, or a related field preferred.Basic knowledge of logistics operations or international shipping.Familiarity with logistics software or data entry systems is a plus.Previous customer service experience is a plus.Strong written and verbal communication skills.Good problem-solving skills.Ability to remain calm and professional in challenging situations.Basic computer skills and proficiency with office software.Willingness to learn new things.Ability to work independently and as part of a team.Must be able to lift up to 30 lbs. Company DescriptionBond Consultants is a dynamic recruitment firm which provides professional employment services to many people with different backgrounds and skills. xmcpwfu Company DescriptionBond Consultants is a dynamic recruitment firm which provides professional employment services to many people with different backgrounds and skills.