Network Engineer - C2H

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Avance Consulting, is seeking the following. Apply via Dice today!Leads engagements and provides escalation support for large scalesolutions and complex issues through deep 5G technical expertise.Supports engagements by training escalation best practices to support the 5G deploymentSupports creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transferProvides technical expertise and escalation support in documenting and resolving technical problems foundin products, software and solutionsLeads engagements with other teams (Engineering/DevOps) to properly identify, diagnose, triage, and correct complex issues either through direct support and by root cause analysisAssists in leading team to build support / incident response options to maintain the operational readiness of customer 5G infrastructureIdentifies key maintenance areas such as hardware capabilities, software anomaly thresholds, and licensing requirementsAssists engagements with the creation of vendor support issues and the best practice use of change managementActively works with the Engineering teams for addressing systemic product, software and solution issues along and drives addressing usability and serviceability concerns.Expected Responsibilities:Technical focal point incident escalation resolutionTroubleshoot and resolve complex incidents across Cisco and AWS technologies.Accountable for the accurate and timely resolution of network incidents detected.Deliver knowledge transfer to NOC engineers.Partner with extended operations teams for cross-technology incident resolutionContribute to troubleshooting documentation and investigations, incident handling and help guides.Assist in developing an escalation path through NOC and to Wireless Network Engineering to expedite remediation