AI Automation Specialist

About ProcareFor over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.A Little About The RoleReporting to the Customer Operations leadership team, the AI Automation Specialist is a hands-on builder and operator responsible for designing, maintaining, and optimizing AI-driven workflows, automations, and agents across the Customer Operations organization, including Support, Implementation, Customer Success, and Technical Services.This individual contributor role emphasizes hands‑on application of AI solutions to business processes, not the development of AI models or underlying systems. AI Automation Specialist applies existing AI technologies such as chatbots, large language model platforms (e.g., chatbots, LLM platforms such as ChatGPT and Claude) workflow automation tools (e.g.,Lindy and Agency) to design and operatesolutions that streamline processes, enhance efficiency, and improve outcomes across Customer Operations.The AI Automation Specialist partners closely with internal teams to understand real customer journeys and operational workflows, identify friction points, and design AI-powered solutions that improve efficiency, consistency, and customer experience.This role is accountable for the full lifecycle of applied AI within Customer Operations, including:Maintaining and improving chatbot and AI agent performance based on real interactions and internal feedback Designing prompts, workflows, and automations aligned to internal processes and customer needs Automating dashboards, reporting, and operational insights for internal teams Continuously optimizing AI outputs to ensure accuracy, usefulness, and alignment with business goals This role serves as the bridge between customer experience, operations, and AI tools, ensuring AI is applied in practical, scalable ways that drive measurable outcomes such as case deflection, activation, utilization, and customer satisfaction.What You’ll DoOwn execution of AI automation initiatives across Customer Operations, including prioritization, implementation, and continuous optimization Act as the primary owner of AI agents and chatbot tools, ensuring ongoing performance, accuracy, and effectiveness Maintain and improve AI-driven interactions based on internal team feedback, customer behavior, and real usage data Design, build, and refine prompts to ensure consistent, high-quality, and accurate AI responses across use casesDevelop and optimize AI-driven workflows that support internal processes such as onboarding, support resolution, troubleshooting, and customer guidance Partner with Support, Implementation, Customer Success, and Technical Services teams to understand end-to-end customer journeys and identify opportunities for AI-driven improvements Identify friction points across the customer lifecycle and implement AI solutions to improve activation, utilization, and overall experience Build and maintain automated dashboards, reporting, and workflows to provide visibility into operational performance and AI effectiveness Monitor AI outputs and interactions to identify gaps, inaccuracies, or inconsistencies and drive continuous improvement Maintain alignment between AI outputs and internal documentation by updating knowledge base content, SOPs, and training materials as needed Collaborate with Product and Engineering teams to support AI-related enhancements, integrations, and roadmap alignment Support internal enablement by training teams on effective AI usage and driving adoption of AI tools Track and report on key performance indicators related to AI effectiveness (e.g., deflection rate, resolution time, accuracy, adoption) Evaluate and recommend new AI tools, technologies, and process improvements Performs additional responsibilities and special projects as needed to support shared business objectivesOur Ideal Candidate Will HaveAbility to translate business processes and customer needs into scalable AI-driven workflows and solutions Strong understanding of customer journeys and operational workflows within a SaaS or customer-facing environment Analytical mindset with the ability to interpret data, identify trends, and drive improvements Strong problem-solving skills with a focus on practical, executable solutions Ability to manage and optimize multiple workflows, tools, and initiatives simultaneously Excellent written and verbal communication skills, particularly in crafting prompts and clear documentation Highly organized with strong attention to detail, especially in identifying inconsistencies and improving system accuracy Proactive, self-starter mindset with strong ownership and accountability Ability to work cross-functionally with Product, Engineering, and Operations teams Bachelor’s degree or equivalent work experience required 3–5 years' of experience in customer operations, support operations, implementation, enablement, or similar roles within a SaaS environment Demonstrated experience building or maintaining chatbots, automations, workflows, or AI-driven toolsStrong applied knowledge of AI tools and how to leverage them effectively in a business environmentExtended hands-on experience using AI tools (e.g., ChatGPT, Claude, Lindy, Agency, chatbot platforms, or similar) to build workflows, automations, and practical solutionsExperience designing prompts and optimizing AI-generated outputs for accuracy and usability Experience with reporting, dashboards, or process automation tools Experience maintaining or improving knowledge base content, SOPs, or training materials Experience working cross-functionally with Product or Engineering teams is a plusPhysical RequirementsThis position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periodsFrequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employeesUse of computer, telephone, and other office equipment for the greater part of the workdayOccasional travel may be required for this positionWhy Procare?Excellent comprehensive benefits packages including: medical, dental, & vision plansHSA option with employer contributionsVacation time, holidays, sick days, volunteer & personal days401K Plan with employer match and immediate vestingEmployee Stock Purchase PlanEmployee Discount ProgramMedical, Dependent Care, and Transportation FSA PlansCompany paid Short and Long-Term disability and Life InsuranceRTD EcoPass for all Denver employeesTuition Reimbursement and continued Professional DevelopmentFast paced, high energy workplace environment in prime downtown locationRegular company provided mealsSalary$75,000-$100,000/year DOELocationThis position can be based in our Denver, CO office or our Atlanta, GA office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from the office a minimum of 3 days a week.