Service Writer

Department: EquipmentLocation: Spartanburg, SCDescriptionThe Service Writer supports the Equipment Division by managing service documentation, work order processes, and maintenance data accuracy. This position serves as a key coordination point between maintenance operations, equipment management, and data analytics to ensure work orders, compliance requirements, and maintenance records are complete, accurate, and timely. The role works closely with the Senior Equipment Manager and Data Analyst to ensure consistency, accuracy, and standardization of work order coding and task descriptions, translating technician input into high-quality maintenance data that supports reliability, cost control, and decision-making.Key ResponsibilitiesCreate, track, and manage equipment work orders within the CMMS from initiation through completionEnsure all work orders meet documentation, compliance, and recordkeeping standardsTrack maintenance events, corrective actions, and rework within the CMMS systemResearch, validate, and reconcile incomplete or inaccurate maintenance recordsApply standardized job codes, failure codes, and support detailed task descriptions to all work ordersEnsure work orders accurately reflect labor, parts, failure modes, and corrective actionsCoach technicians on required work order detail and documentation expectationsCoordinate with maintenance personnel and equipment management to clarify the scope of work, priorities, and schedulingMonitor recurring failures and rework trends, and support root cause analysis and continuous improvement effortsGenerate and distribute CMMS reports related to maintenance activity, downtime, rework, and complianceProvide reporting and data support to the Data Analyst and Senior Equipment ManagerAssist with preventive maintenance scheduling and compliance trackingSupport parts usage tracking and ensure accurate association with work ordersParticipate in safety meetings and support daily operational planning activitiesMaintain organized electronic and physical service recordsCoordinate and monitor daily timecard submissions for all hourly Equipment Division employeesSkills, Knowledge and ExpertiseMinimum of 2 years of experience in a service writer, maintenance coordinator, or similar roleExperience working with CMMS platforms and maintenance workflowsGeneral understanding of heavy equipment maintenance terminology and repair processesStrong attention to detail with the ability to manage multiple work orders simultaneouslyAbility to analyze maintenance data and produce clear, accurate reportsAbility to work effectively with field and shop personnel in fast-paced, high-accountability environmentsEffective written and verbal communication skillsStrong organizational and time management skillsProficiency with Microsoft Office or equivalent software toolsValid driver’s license and driving record compliant with company MVR guidelinesBenefits401K with company matchPTO, holidays, and paid winter shutdownProfessional development and career growth opportunities