Mission Control Associate

About the Role We are hiring a Mission Control Associate to support real-time commercial service operations from our Service Operations Command Center. In this role, you will help ensure trips are running smoothly and safely by monitoring fleet activity, coordinating dispatch and recovery efforts, and communicating with cross-functional teams. Mission Control functions similarly to air traffic control, but for a fleet of autonomous vehicles. You will play a critical role in maximizing safety, service efficiency, and operational readiness while gaining a front-row seat to the future of autonomous mobility. Available Shifts Weekend availability is required. 10:00 AM – 6:30 PM | Thursday – Monday 5:30 PM – 2:00 AM | Thursday – Monday 5:30 PM – 2:00 AM | Friday – Tuesday Key Responsibilities As a Mission Control Associate, you will: Support commercial service operations from the Service Operations Command Center Oversee and monitor up to two autonomous vehicles at a time Ensure operational readiness by completing pre-mission startup checklists Monitor live fleet activity and respond to real-time operational issues Serve as the first point of contact for basic vehicle troubleshooting Communicate closely with TeleOperations and Engineering teams, escalating safety concerns through established safety escalation paths Dispatch Fleet Response teams when vehicle recovery is required and coordinate recovery efforts Coordinate dispatching needs across multiple internal organizations and response teams Create, document, and escalate service disruption events through an internal ticketing system Monitor inputs from external sources such as city alerts, parades, protests, traffic incidents, and road closures, and take action to update internal systems Update operational tools and mapping systems to reflect real-time conditions (e.g., road closures or restricted zones) Manage market configuration, including restricted areas and hours of operation Communicate situational updates to teams within the command center to ensure alignment Assist with documentation, reporting, and continuous process improvement initiatives Required Qualifications Experience in dispatching, operations coordination, or real-time monitoring environments Ability to type at least 60 words per minute (WPM) A typing certificate will be required during the hiring process Must be able to work weekends and non-traditional schedules, including evenings or overnight shifts Excellent written and verbal communication skills Strong decision-making and problem-solving abilities Proactive mindset with strong attention to detail Comfortable working with multiple computer systems and operational tools simultaneously Ability to remain calm and effective in time-sensitive or high-pressure situations Preferred Qualifications Experience in autonomous vehicles (AV), transportation, mobility, or logistics operations Customer support or operations support experience Technical or engineering-adjacent background Leadership or supervisory experience Why This Role Matters Mission Control is responsible for ensuring every rider’s trip is successful. By monitoring service operations at both a fleet-wide and individual vehicle level, this team helps maximize safety, efficiency, and reliability across the autonomous system. Job Types: Full-time, Contract Pay: $25.00 per hour Expected hours: 40 per week Work Location: In person