Full Time Member Service Representative - Madison Street Office - Clarksville TN

Altra Federal Credit Union is a member-owned financial cooperative committed to providing exceptional service and personalized financial solutions to our community. We pride ourselves on creating a welcoming environment where members feel valued and supported.We are seeking a friendly, detail-oriented Full-Time Member Service Representative to join our team at the Clarksville Madison Street Office in Clarksville, TN. In this role, you will be the first point of contact for our members, delivering outstanding service while handling routine financial transactions accurately and efficiently. Your positive attitude and commitment to member satisfaction will help strengthen our credit union’s reputation for excellence.Key ResponsibilitiesGreet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiriesProcess transactions accurately and in compliance with credit union policies and regulatory requirementsPromote credit union products and services to meet member needs and support business growthPromote in-branch technology and assist members as neededMaintain member confidentiality and adhere to security proceduresResolve member questions or concerns promptly, escalating when necessaryBalance cash drawers and prepare daily reportsSupport other branch functions as neededQualificationsHigh school diploma (or equivalent) and a commitment to ongoing learningBackground in customer service. Previous financial experience would be a plusPrevious cash handling or teller experience preferred, but not requiredStrong communication skills, with the ability to connect with members genuinelyDetail-oriented, professional, and tech-savvy – ready to help members with digital servicesProficient with computers and basic software applicationsAbility to maintain confidentiality and handle sensitive informationCommitment to providing exceptional member serviceAbility to communicate fluently in Spanish and English, verbally and written, would be a plus!AvailabilityThis position is full-time, 40- hours a week, Monday through Friday. No weekends!Hours will be 8:00 a.m. to 5:00 p.m.Will require some flexibility within these hours, as needed.Pay And BenefitsStarting hourly pay of $19.00 per hour ($17.00 base pay plus $2 MSR premium pay)When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!Employee-only perks and discounts.At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.Experience RequiredStrong communication skills.Detail-oriented, professional, and tech-savvy.Proficient with computers and basic software applications.Ability to maintain confidentiality and handle sensitive information.PreferredBackground in customer service.Previous financial experience would be a plus.Previous cash handling or teller experience preferred, but not required.Education RequiredHigh School or GED or betterEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.