Contact Center Coordinator

Help at Home - - Responsibilities: Serve as a central point of contact for caregivers, clients, and internal teams, providing timely and professional support; Confirm caregiver arrival for scheduled visits and ensure clients receive the care they expect; Coordinate scheduling updates, caregiver call outs, and staffing support for new and existing cases; Respond to urgent escalations and client concerns, ensuring issues are handled quickly and appropriately; Maintain accurate documentation of calls, inquiries, and resolutions in company systems