Customer Success Manager - Partnerships (Midwest, East Coast)

Media Or Adtech ProfessionalFast-growing measurement company looking for an experienced media or adtech professional to retain and grow revenue across key adtech partners by strengthening relationships, supporting campaign execution, and driving adoption of Adelaide's AU metric in partnership with Sales, Analytics, and Partnerships teams.Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation. Since 2020, we've become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and dive stronger business outcomes. Adweek has called Adelaide's AU "the attention economy's most widely recognized metric," and AdExchanger named it "Best measurement/Analytics Capability."Our business continues to scale rapidly, outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75.The past year brought meaningful expansion. We launched the AU ecosystem, giving brands, media agencies, and publishers a unified way to leverage and transact on AU. We broadened our programmatic footprint with custom bidding in GoogleDV360 and pre-bid targeting in The Trade Desk, and grew our partner roster to over 125 platforms and publishers. Leading brands like Dell, Diageo, and Jaguar Land Rover —along with premium publishers such as Hearst, Spotify, and The New York Times—continue to demonstrate AU's value across the media lifecycle.Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb.We have a NYC office and a London WeWork, but operates as a remote-friendly company with flexible work options.This position reports to Senior Director of Customer Success; it will focus on retaining and growing revenue from Adelaide's adtech partners.We're seeking a candidate with at least 3 years in media or adtech, who has a track record of growing account revenue and stakeholder interaction.In this role, you will be joining a team of Customer Success Managers focused on the US market, and will work closely with the Client Partner and Sales leaders in our Partnerships org, managing relationships with major DSPs and ad networks. You'll be responsible for strengthening and nurturing relationships with key partners, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across our partners organization in decisioning, inventory curation, and client services.Day-to-day activities range from collaborating with Sales and TAM and Analytics teams to delivering impactful reports and ensuring seamless campaign execution.This is a fully remote position available to candidates located between the East Coast or Midwest regions, with opportunities to connect with colleagues at our New York office.CompensationBase Range: $85,000-$95,000OTE Range: $106,250–$118,750Final compensation will be calibrated based on experience and the level at which the candidate is hired.An important part of our culture is continuous learning and the open sharing of ideas. We offer:Access to a broad network of investors and advisors who can help you and your team succeedMentorship from executives with decades of experience in adtech and mediaRegular internal knowledge-sharing sessionsAn education budget to support ongoing professional growth and developmentIn this role you'll learn:Learn to evangelize a new way of rating and measuring media qualityBuild and manage deep relationships at key strategic partnersHit the road (in-person and virtually) to spread the word about AU at partner organizationsCollaborate on and execute plans to increase engagement and revenue from key partnersCore responsibilitiesManage and nurture relationships with all US partners, including some of Adelaide's biggest ad network and DSP clients.Act as a product expert, articulate Adelaide's value proposition and share recommendations based on data-driven insights.Contribute to the development of best practices for strategic account management, including playbooks, case studies and mentorship.Lead strategic account planning, identifying growth opportunities and aligning Adelaide's solutions to meet client business goals.Own client health metrics, proactively identifying risks and implementing retention strategies.Provide ongoing support, responding with clockspeed, sharing guidance and managing timely problem resolution.Stay current on industry trends and share proactive insights with clients to position Adelaide as a thought leader in media quality and attention measurement.Collaborate closely with the Partnerships team to strengthen client relationships and expand Adelaide's portfolio.Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectivesCoordinate with the Technical Account Management team to ensure seamless campaign setup and executionWhat you'll bring3-6 years in media or adtechBachelor's degree requiredStrong written and verbal communication skillsProficiency in Google Workspace and Microsoft OfficeProven track record of retaining and growing client relationshipsExperience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite etc.) and DSPs (DV360, TTD, etc.)Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environmentA team player who's eager to grow, thrives in a dynamic start-up environment, and has a strong desire to make a meaningful impact while expanding their role within the companyBenefitsHealth & WellnessMedical, dental, and vision insurancePaid time offParental leaveEmployee development & wellness stipendHoliday breakVolunteer time offFinancial & CompensationCompetitive salaryPerformance-based quarterly bonusStock options401(k) retirement planWorkplace & EquipmentRemote-first environmentNew York office accessAccess to available WeWork spacesEqual Employment Opportunity (EEO) StatementAdelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.