Customer Success Manager

Customer Success Manager (CSM) – Digital Marketing AgencyLocation: Remote Working Hours: US Central Time (8:30 AM – 5:30 PM CST)Salary: $3,500 – $4,500/month base + performance bonuses (OTE ~$5,000+/month)About the CompanyCavenaugh is a fast-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing.Our core services include:Facebook AdvertisingGoogle AdsSEOWebsite DesignSocial Media ManagementWe primarily work with home service businesses generating $1M–$3M annually, including:ElectriciansRoofersPlumbersHVAC companiesLandscaping businessesOur team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results.Key ResponsibilitiesClient Relationship ManagementServe as the main point of contact for client accountsConduct weekly or bi-weekly strategy calls with clientsMaintain proactive communication via calls, messaging, and updatesEnsure clients clearly understand campaign performance and resultsStrategic Marketing GuidanceAnalyze marketing performance across:Facebook AdsGoogle AdsSEOTranslate marketing data into clear, actionable insights for clientsProvide strategic recommendations to improve campaign performanceClient Success & RetentionOwn client satisfaction, retention, and relationship growthProactively address issues and prevent churnIdentify upsell opportunities when appropriateReporting & Performance UpdatesDeliver customized performance reports to clientsClearly explain campaign metrics and ROICoordinate with the fulfillment team to ensure deliverables are completedClient AdvocacyCollect client testimonials, referrals, and Google reviewsMaintain strong long-term client partnerships Required ExperienceWe are looking for candidates who already have hands-on digital marketing and client management experience.Requirements:2–4 years experience in:Customer SuccessAccount ManagementClient StrategyDigital Marketing Agency rolesStrong understanding of:Facebook AdsGoogle AdsSEOExperience managing client relationships in an agency environmentAbility to analyze marketing results and communicate strategyRequired SkillsExcellent verbal communicationStrong client relationship managementStrategic thinking and problem solvingAbility to lead client calls and hold structureHigh ownership and accountabilityAbility to manage multiple client accounts simultaneouslyStrong organization and follow-throughTools & SystemsYou will work with:GoHighLevel – CRM & client communicationSlack – internal communicationClickUp – task and project management Why Join UsFully remote work environmentFast-growing digital marketing agencyOpportunity to work closely with leadershipClear path to leadership rolesPerformance-based compensation