Deskside Support Technician (Tier II)--Onsite (Washington, DC 20002)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Protos IT, is seeking the following. Apply via Dice today!title; Deskside Support Technician (Tier II)location: Washington, DC (On-site 5 days a week)duration: 6 months possible extension/conversionsecurity clearance: Public TrustLocation: This position will be 100% onsite at the customer location(s) in Washington, DCClearance: Public Trust security clearance required (Secret Clearance highly desired).looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.The types of work a candidate for these positions should expect to perform include but aren t limited to the following:Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user baseBreak/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which failInstallation of specialty software which is not already packaged in SCCMRemoval of devices from the network as directed by SecurityAssess issues and diagnose problems with printersInstall printer tonerAll work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times. The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools. Experience working on and resolving issues with this type of office IT environment, is a must!Required Education & Experience:High School diploma with 5+ years of prior relevant experienceCustomer service-focused attitudeCurrent Public Trust clearanceAbility to maintain a Public Trust clearancePast experience providing IT (Tier II) support in a Windows office environmentExcellent written and verbal communication skillsUse of an ITSM ticketing system