Supervisor

Fun Land Fredericksburg, Fredericksburg, VA 22401, USADescriptionWelcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.Five Star isn't just a rating or a name; we're a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we're all about delivering experiences families, friends, and coworkers remember long after they leave.As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you're starting your very first job, looking for a flexible role, or building a long-term career, there's a spot for you here.Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone's contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond.Job Summary: The Supervisor position assists the Operations Managers and General Manager with real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.Key ResponsibilitiesAssist managers in overseeing the daily operations of all crew at your facilitySee that stand-ups meetings pre-shift are completedDocument attendance issues following attendance policyEnsure inspections are completed. Problems must be tagged, reported & follow-upVerify that the park is clean. Delegate cleaning duties to team membersTimekeeping – Approve times. Ensure that management staff at your facility are approving clock-in/out punches each shift. This must be done each shift.Complete daily schedule template the previous day to ensure all positions are coveredAssess team and move crew around as neededAssess team for training and re-training needsField guest complaintsAssist Operations Managers in completion of guest and team member incident reports as neededHelp Manager ensure reports are completed and turned in within 24 hoursEnsure team members who are injured are retrained if that was the causeIf team member needs medical attention call Safety Manager immediatelyWork alongside crew as neededFill in for breaks as neededPerform other duties and responsibilities as required or requestedOngoing ResponsibilitiesSupport GM's goal of ensuring team meets or exceeds turn over timesAssist with ride audits if needed. Retrain/coach as neededUpdate stand-up meeting info. Communicate to other Operations Managers if something is added or changedEnsure facility is well maintained. Notify GM if something needs to be fixedSupervisory ResponsibilityThis position assists Operations Managers and General Manager in managing all employees of the department and is responsible for leadership, performance management and retention of crew members within its department.Physical DemandsThe physical demands described here are representative of those that must be met by a crew member to successfully perform the essential functions of this job. While performing the duties of this job, the crew member is regularly required to talk or hear. The employee frequently is required to stand; walk; bend; use hands to handle, or feel; and reach with hands and arms. Could lift at times up to 50 lbs.EducationHigh School diploma or GED equivalent requiredPosition Type / Expected Hours of WorkThis is a part-time position and hours of work and days are determined by the General Manager. Evenings, weekends and some holidays are required as job duties demand.Notice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program.Five Star Parks & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.J-18808-Ljbffr