Director, Firm Operation

The Director, Firm Operations is responsible for overseeing the operational functions of a multi-office professional services firm. This role ensures that firm operations run efficiently, consistently, and support the firm's leadership and strategic priorities across all firm locations.Working closely with the managing partner and office leaders, the Director leads operational coordination across offices, leads the operations team, and oversees firmwide operational processes. This role supports the implementation of firm initiatives, improves operational processes, and helps ensure the firm's internal infrastructure effectively supports its professionals and clients.The ideal candidate has experience in a professional services environment (preferably accounting, financial services, or law) and is comfortable coordinating across multiple offices, departments, and leadership teams while ensuring the firm's employees and clients are well supported.Salary Range: $120,000 – $150,000 (depending on experience)KEY RESPONSIBILITIESFirm Operations OversightOversee day-to-day operational functions across all firm office locationsEnsure operational processes support efficient delivery of firm services and a consistent employee and client experienceServe as a central point of coordination for operational matters affecting multiple departments or locationsWork with partners and firm leadership to support firmwide initiatives and operational prioritiesMonitor operational workflows and address operational issues affecting multiple offices or departmentsEvaluate operational effectiveness and implement improvements where appropriateDevelop, document, and maintain standardized operational procedures across the firmOperations Team Leadership & SupervisionLead and supervise the operations team across all firm locationsEnsure workflows, performance, and service standards meet the needs of firm personnel and clientsProvide direction, training, and ongoing support to operations team membersMonitor workloads and operational coverage across officesSupport the professional development and training of operations team membersMulti-Office CoordinationWork closely with office leaders and department heads to coordinate operational support across all firm locationsEnsure operational practices remain consistent across officesTravel periodically between office locations to understand operational needs and support coordination across officesSupport operational planning related to staffing changes, office needs, and firm initiativesProcess Development & Continuous ImprovementEvaluate operational workflows and recommend improvements where appropriateIdentify ways to improve processes, eliminate inefficiencies, and better coordinate operational support across officesDevelop and implement standardized operational procedures across firm locationsEnsure operational processes are consistently applied across offices while allowing for location-specific needs where appropriateMaintain documentation of operational procedures and best practicesSupport implementation of new operational systems, tools, and firm initiatives introduced by leadershipCoordinate logistics and operational support for partner meetings, retreats, committee meetings, department meetings, and firmwide eventsAssist firm leadership with planning and coordination related to internal initiatives and firm gatheringsOffice OperationsCoordinate operational aspects of office services including supplies, equipment, and shared resources across locationsEnsure offices maintain a professional and functional environment for employees and clientsOversee procurement and budgeting for office supplies, breakroom supplies, and operational equipment across officesEnsure office equipment and systems (copiers, mail, and postage equipment, etc.) remain operational and appropriately supportedCoordinate office moves, relocations, and space planning initiatives as neededManage vendor relationships that support firm operationsReview contracts and monitor vendor performance to ensure service quality and cost effectivenessEvaluate and ensure firm is adequately insured (professional liability, cyber, etc.)Ensure firm licenses and operational compliance requirements are maintained across jurisdictions the firm operates inFinance & Operational CoordinationWork with the finance team to support billing, collections, and operational financial processesSupport administration of the firm credit card program and related policiesCoordinate with finance regarding vendor payments, contracts, and operational expendituresServe as liaison with financial institutions on operational matters when neededWork with IT leadership to support technology infrastructure across officesAssist in evaluating hardware and software systems used by the firm to improve operational efficiency and securityCoordinate workstation setup, equipment needs, and operational support for technology initiativesSupport vendor relationships and maintenance contracts related to firm technologyOperational LeadershipProject ManagementMulti-Office CoordinationStaff Supervision & DevelopmentOrganization & Follow-ThroughRelationship ManagementProblem SolvingPosition TypeThis is a full-time permanent position.Physical DemandsThis position requires movement around the office and to various locations in the building using the stairs or elevator. This would require the ability to lift files, open filing cabinets and bend, or stand, as necessary.TravelTravel to other Firm office locations required, quarterly.Required Education and ExperienceMinimum of 7 years' experience working in a CPA, financial services, or law firm in a similar positionBachelor's degree and significant amount of firm operations experienceExceptional written and verbal communication skillsPunctual/ Reliable/ ProfessionalAbility to perform multiple tasks concurrently with ease, professionalism, and positive outlook.Requires skills with MS Word, Excel, Outlook, and other common office tools.Provide clerical and administrative support to management when needed, for highly sensitive matters.Demonstrate willingness and ability to support the firm's growth.Supervisory ResponsibilityAll positions in the administrative departmentWork AuthorizationMust have valid work authorization for employment in the United StatesOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.J-18808-Ljbffr