Business Systems Administrator

Life is too short to work with jerks.Join our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Our ecosystem is rooted in our five core values: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.We are not just coworkers, but a community, working tirelessly towards 'Spreading the Smile' to our members, agents, and each other. NCD is at the forefront of dental and vision insurance, in partnership with our carrier partners MetLife, VSP, and Zurich. Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.If you are ready to win each day, are eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you. Together, let’s drive change and take NCD to new heights. Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile.SummaryThe Business Systems Administrator serves as the internal subject matter expert and primary point of contact for our core business CRM platform (Enrollment123). This role is responsible for day-to-day system administration, user support, cross-departmental training, and vendor relationship management. The ideal candidate is equally comfortable diving into light system configuration and creating and delivering content to train end users — someone who bridges the gap between technology and the people who depend on it.Key ResponsibilitiesSystem Administration & MaintenanceServe as the primary administrator for e123, including light configuration tasks and user credential managementMaintain system documentation, including user guides and best practice standardsConduct quarterly audits of system usage, user access, and data integrityIdentify and escalate configuration issues, bugs, or enhancement needsVendor & Ticket ManagementOwn the relationship with the e123 vendor, including leading weekly meetings, managing the support ticket queue, and driving timely resolution by the development teamTrack open tickets, communicate status updates to internal stakeholders, and escalate as neededReview and process vendor invoices, flagging discrepancies for Operations leadershipTraining & User SupportDevelop and deliver training programs for staff across departments on how to effectively use e123Serve as a go-to resource for departments experiencing system issues, workflow questions, or process gapsCreate and maintain training materials, job aids, and quick reference guidesOnboard new employees on system usage as part of the broader orientation processCross-Departmental LiaisonPartner with department leaders to understand how their teams use e123 and identify opportunities for improved workflows or adoptionCommunicate system updates, planned maintenance, and new features to all affected users in a clear and timely mannerPrepare meeting agendas and recap notes for all CRM-related meetingsCompliance & Best PracticesEstablish, document, and enforce system best practices in alignment with organizational and regulatory standardsSupport HIPAA compliance as it relates to system access, data handling, and user permissionsParticipate in any audits or reviews involving system data or usageQualificationsRequired3–5 years of experience working with a CRM or business operations platform in an administrative or power-user capacityDemonstrated ability to train and support non-technical end usersStrong organizational skills with the ability to manage multiple priorities, tickets, and stakeholders simultaneouslyExcellent written and verbal communication skillsProficiency in Microsoft Office / Microsoft 365, particularly ExcelPreferredExperience with e123 or similar healthcare/insurance CRM platformsFamiliarity with healthcare or health insurance operationsExperience working in a HIPAA-regulated environmentBackground in process documentation or SOP developmentCompetenciesCommunication — Translates technical concepts into plain language for a variety of audiencesAccountability — Takes ownership of issues from identification through resolutionCollaboration — Builds strong working relationships across departmentsAttention to Detail — Maintains accuracy in system data, audit findings, and documentationAdaptability — Comfortable navigating ambiguity as systems and processes evolveWorking ConditionsThis position is remote. Occasional travel may be required for training or team meetings.