Server - Theodosia

Server - TheodosiaJob Category: F+B OPSPart-TimeOn-siteThe Sanderling Resort 1461 Duck Road Kitty Hawk, NC 27949, USAJob DetailsDepartment: Food & Beverage Front of HouseDirect Report: Front of House Supervisor / Restaurant General ManagerPurpose: Deliver elevated dining service at Theodosia by providing exceptional hospitality, detailed menu knowledge, accurate order execution, and consistent service standards aligned with EOS Hospitality and Sanderling Resort expectations.Overview:The Sanderling Resort, located in Duck, North Carolina, is the premier oceanfront destination in the Outer Banks, offering refined coastal hospitality, elevated culinary programming, and memorable guest experiences. Theodosia serves as the resort's signature, chef-driven dining experience, celebrating regional ingredients, seasonality, and sophisticated yet welcoming service.The Server plays a critical role in delivering an exceptional guest experience. This position requires strong product knowledge, attention to detail, professionalism, and a passion for hospitality. Servers are responsible for guiding guests through the dining experience while ensuring accuracy, timing, and service excellence.Job Summary:Greet guests warmly and professionally upon arrival to assigned tablesPresent menus, explain features and specials, and answer questions regarding food preparation, ingredients, and beverage pairingsMaintain thorough knowledge of all menu items including ingredients, preparation methods, allergens, wine selections, and cocktail offeringsTake accurate food and beverage orders using the Point of Sale systemPractice suggestive selling and upselling techniques to enhance guest experience and drive average checkCoordinate with culinary and bar teams to ensure accurate timing and proper course progressionDeliver food and beverages promptly and ensure presentation meets Theodosia standardsMonitor guest satisfaction throughout the meal and respond promptly to requestsPractice proactive guest recovery for minor service issues and escalate concerns to leadership when necessaryMaintain proper table maintenance including clearing, resetting, and polishingEnsure side work and station responsibilities are completed before, during, and after shiftsHandle guest payments accurately including cash, credit cards, and room chargesParticipate in daily pre-shift meetings to review operational focuses, specials, VIP guests, and service expectationsMaintain a clean, organized, and professional work environmentFollow responsible alcohol service guidelines and verify guest age as requiredDemonstrate teamwork by assisting fellow team members and supporting overall dining room efficiencyUnderstand and use safe work practices including Emergency Procedures, Accident Reporting, and workplace safety standardsAttend meetings and training sessions as requiredComply with all policies outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform standards, anti-harassment policy, and workplace conductEssential Functions of the Job:Ability to remain standing and walking for up to 10 hoursAbility to move quickly and efficiently in a fast-paced dining environmentAbility to regularly lift and carry up to 30 lbs (trays, plates, beverage trays)Ability to bend, reach, and carry multiple plates safelyAbility to visibly inspect food and beverage presentationAbility to communicate and exchange information effectively with guests and team membersAbility to read, write, speak, and understand basic EnglishAbility to complete a satisfactory background checkAbility to work flexible hours based on business needs including evenings, weekends, and holidaysTechnology and Equipment Used:Point of Sale SystemHandheld Order DevicesScheduling, Timekeeping, and Labor Management SoftwarePhone and Two-Way Communication DevicesTime clock and time clock systemsService Equipment (Coffee/Tea Machines, Soda Fountains, Toasters, Refrigeration, etc.)Basic Cleaning Tools and ChemicalsFood and Beverage Service TraysWorking Environment:Work will primarily take place in a hotel resort and restaurant dining room environmentFast-paced service setting with seasonal fluctuations in volumeFrequent interaction with guests and collaboration with Front of House and Culinary teamsExposure to moderate noise levels and food & beverage service environmentKey Skills & Experience Required:Previous serving experience in a full-service restaurant preferredFine dining or upscale service experience preferredStrong knowledge of food and beverage service standardsStrong communication and guest engagement skillsAbility to multitask and remain composed under pressureProfessional appearance and demeanorPassion for hospitality and commitment to delivering elevated guest experiencesSuccessful completion of satisfactory background checkAvailable and willing to work flexible hours based on business needs including weekdays and weekendsNo Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.