Software Developer

ServiceNow Software Developer We are seeking a highly skilled ServiceNow Software Developer to support the sustainment, enhancement, and advancement of ServiceNow IT Service Management (ITSM) capabilities, with a strong emphasis on Release Management and Digital Product Release (DPR) processes. This role is responsible for designing, developing, configuring, and maintaining ServiceNow solutions that improve operational efficiency, automate workflows, and enable scalable release governance across the enterprise. The ideal candidate combines deep ServiceNow platform expertise with strong software development skills in JavaScript, Python, and API integration. The candidate will work closely with process owners, product managers, release managers, and technical teams to deliver innovative solutions that support business objectives and continuous improvement.Responsibilities:Develop and maintain custom applications, workflows/flows, APIs and other capabilities as needed/assigned.Develop and maintain unit tests as part of development cycle.Maintain Knowledge Articles as associated with functionality and as assigned.Collaborate on the development and implementation of enhancements to ServiceNow modules such as ITSM, DPR, and others.Collaborate with business stakeholders to gather and analyze requirements, ensuring alignment with business objectives.Develop and maintain technical documentation, including design specifications, test plans, and user guides.Basic Qualifications:US Citizenship Required.4+ years of experience with ServiceNow configuration, customization, scripting, and development.Bachelor's degree or higher in Computer Science, Information Technology, or a related field.Excellent technical skills, including: ServiceNow scripting (e.g., Business Rules, Client Scripts, Flow Designer), ServiceNow configuration (e.g., tables, fields, forms).Strong experience with ServiceNow ITSM, particularly Change and Release Management.Demonstrated experience supporting sustainment and enhancement of enterprise ServiceNow implementations.Proficiency in JavaScript and Python.Experience with REST and SOAP APIs, IntegrationHub, and system integrations.Hands-on experience with Flow Designer, Script Includes, Business Rules, and Service Catalog development.Knowledge of CMDB and Common Service Data Model (CSDM).Experience with Agile methodologies and DevOps practices.Excellent analytical, problem-solving, and communication skills.Demonstrated organization skills to successfully track, manage, and report on the status of a wide variety of deliverables in an agile environment.Preferred Qualifications:ServiceNow Certified System Administrator (CSA).ServiceNow Certified Application Developer (CAD).ServiceNow ITSM Implementation Specialist.Familiarity with AI capabilities such as ServiceNow Predictive Intelligence, Virtual Agent, and GenAI.Experience integrating ServiceNow with CI/CD pipelines and enterprise monitoring tools.Prior experience supporting federal government or highly regulated environments.EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."