Front Desk Receptionist

Orthodontic Front Desk Receptionist – Elevate Your Career in a Growing, Values-Driven Practice! Location: Irving & Dallas Job Type: Full-Time About Us At Define Orthodontics, we do more than straighten teeth—we create confidence that transforms lives! As a growing practice, we are dedicated to excellence in patient care and committed to our core values: Empathy, Innovation, and Teamwork. Empathy – We genuinely care about our patients and teammates, always striving to make everyone feel valued and heard. Innovation – We embrace fresh ideas and new technology to improve patient care and streamline our processes. Teamwork – We succeed together, supporting one another to create an environment where both our patients and team thrive. Our team is dynamic, forward-thinking, and passionate about delivering exceptional service in a fun, collaborative environment. If you're a high-energy, detail-oriented leader who thrives in a fast-paced setting and wants to make a meaningful impact, we want to meet you! What You’ll Do As our Front Desk Receptionist , you’ll be the first point of contact for our patients and the driving force behind an organized, seamless front-office experience. This role is perfect for someone who loves leadership, efficiency, and creating a warm, welcoming environment. Be the face of our practice – Create an exceptional patient experience by providing warm welcomes and ensuring every visit starts with a smile. (Empathy) Lead our front desk operations – Oversee scheduling, patient communications, and team coordination to ensure smooth daily operations. (Teamwork) Master scheduling & efficiency – Keep the office running on time while optimizing provider schedules for maximum effectiveness. (Innovation) Enhance patient care – Handle inquiries, guide patients through their treatment journey, and address concerns with empathy and professionalism. (Empathy) Drive innovation – Identify and implement new processes to improve efficiency and enhance the patient experience. (Innovation) Collaborate with the clinical team – Work closely with our orthodontists, assistants, and leadership team to maintain a high standard of patient care. (Teamwork) Manage financial interactions – Process payments, discuss financial options, and ensure seamless transactions with patients. (Empathy & Innovation) What You Bring Experience in dental, orthodontics, or medical front office (preferred but not required for the right leader with strong administrative and customer service skills). Strong leadership & problem-solving skills – You can anticipate challenges, troubleshoot effectively, and maintain a smooth patient flow. (Innovation & Teamwork) Exceptional organization & attention to detail – You thrive in fast-paced environments and keep multiple priorities in check. (Innovation) A customer-first mindset – You genuinely care about people and know how to make them feel valued. (Empathy) Ability to adapt & grow – You’re eager to learn, implement new ideas, and take initiative. (Innovation & Teamwork) Tech-savvy – Experience with dental management software is a plus! (Innovation) Why You’ll Love Working Here Career Growth – As our practice expands, so do your opportunities for advancement. Leadership Opportunity – This isn’t just a front-desk job—it’s a chance to own a critical role and help shape the patient experience. Team-First Culture – Work with a supportive, collaborative team that values your contributions. (Teamwork) A Practice that Cares – Our core values (Empathy, Innovation, and Teamwork) guide everything we do. We believe in work that’s meaningful, fulfilling, and fun! How to Apply To be considered, please submit a video (under 2 minutes) introducing yourself, sharing your experience, and explaining why you’re the perfect fit for this role. Send your video to: info@defineorthodontics.com Applications without a video submission will not be reviewed. Job Type: Full-time Pay: $18.00 - $22.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Health savings account Paid time off Referral program Vision insurance Work Location: In person