Patient Access Representative

This role is in office The Patient Access Representative ensures the accuracy and completeness of patient registrations by gathering complete and timely information. This role involves close collaboration with ancillary departments and clinical staff to support high-quality patient care. The representative also serves as a resource for patients regarding financial matters, including advance payments and payment arrangements. This position plays a key role in streamlining the intake process and enhancing operational efficiency and patient satisfaction. This is a temp to hire position. Key Details Schedule: Monday through Friday; shifts vary from 5:00 AM to 2:00 PM to 7:00 AM to 4:00 PM. Early morning availability is required. Setting: Patient-facing front desk role. Moderate volume (approximately 30 patients per day). Departments Supported: Multiple clinical departments including clinic, MRI, and surgical. Qualifications Education High school diploma or equivalent required Experience Minimum 1 to 3 years of experience in hospitality or customer service required Experience in a healthcare setting or patient-facing role is highly desirable Experience with EHR systems and clinical reception or medical administrative roles preferred Skills Proficient in Microsoft Word and general computer applications Strong written and verbal communication skills, including professional phone etiquette Detail-oriented with strong organizational and multitasking abilities Ability to work collaboratively in a team environment Ability to prioritize tasks and remain effective in high-pressure situations Essential Duties and Responsibilities Welcome patients and caregivers with courtesy and professionalism; escort or direct them to the appropriate area and ensure their comfort throughout the arrival process Interview patients or representatives to complete registration, obtain medical and billing information, and secure signed documentation Provide information on hospital procedures, billing, and payment policies; verify insurance eligibility and authorizations; address patient inquiries and concerns Maintain accurate records by entering data into databases and generating real-time and daily audit reports; reconcile daily collection batches and correct errors prior to closeout Prioritize patient registration and care based on schedule and individual needs; facilitate clear, timely communication between patients and staff to support coordinated care Prepare patient chart, admission, and discharge documentation for future surgeries or procedures Review daily schedules to confirm patient charts and documentation are complete; accurately enter demographic data and collaborate with insurance verification to resolve account discrepancies Schedule diagnostic procedures and obtain or perform medical necessity checks Coordinate and schedule interpretation and translation language services Perform general administrative and clerical tasks Perform additional duties as assigned to support departmental operations Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance