Agile COE Process Enablement & Change Manager

IntroductionWelcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.OverviewThe Program Manager for Process Improvement & Change Management plays a crucial role in driving organizational efficiency, standardizing processes, and ensuring successful adoption of new ways of working across the enterprise. Sitting within the Agile Center of Excellence, this role focuses on evaluating existing processes, identifying opportunities for improvement, leading change initiatives, and ensuring alignment with organizational strategy. The Program Manager partners closely with Scrum Masters, Product Owners, business leaders, and technology teams to enhance operational effectiveness and support the organization's transformation journey.How You'll Make An ImpactLead process improvement initiatives across multiple teams and departments, leveraging Lean, Agile, and continuous improvement methodologies. Assess current-state workflows to identify inefficiencies, pain points, and improvement opportunities; develop and implement optimized future-state processes. Partner closely with Scrum Masters and Product Owners to ensure new processes, tools, and change initiatives integrate seamlessly into agile delivery workflows. Guide Scrum Masters and Product Owners in adopting and operationalizing improved processes, ensuring alignment with team needs and agile ways of working. Design, execute, and monitor change management strategies, ensuring smooth adoption of new processes, tools, and practices. Collaborate with stakeholders, leaders, and teams to understand business needs, align on objectives, and prioritize improvement programs. Facilitate workshops, training, and working sessions to build process, change management, and continuous improvement capabilities across the organization. Develop and maintain standardized process documentation, frameworks, and best practices, ensuring consistency across teams. Establish and track measurable outcomes using KPIs, OKRs, and other performance metrics to evaluate the impact of process and change initiatives. Collaborate with the Agile Center of Excellence Lead to ensure that process improvements align with agile principles and organizational goals. Promote a culture of adaptability, transparency, and continuous learning, empowering teams to actively participate in improvement efforts. Champion communication plans and stakeholder strategies to support awareness, engagement, and sustained adoption of changes. About YouBA or BS Degree in Business, Operations, Organizational Development, or a related field. 5+ years of experience in process improvement, change management, program management, or a related discipline. Proven success implementing large-scale process or change initiatives across diverse teams. Certification in process or change methodologies (e.g., Lean Six Sigma, PROSCI) preferred. Experience working within Agile transformation efforts is highly desirable. Strong expertise in process improvement methodologies (Lean, Six Sigma, Kaizen) and organizational change management frameworks (e.g., PROSCI ADKAR). Ability to collaborate effectively with Scrum Masters and Product Owners, understanding their roles in agile delivery and how process enhancements impact team execution. Excellent facilitation, communication, and stakeholder engagement skills across both business and technical environments. Analytical mindset with the ability to interpret data, identify trends, and drive decisions based on insights. Demonstrated ability to drive continuous improvement and manage organizational change at scale. Strong problem-solving skills with the ability to navigate ambiguity and develop structured solutions. Solid understanding of Agile principles and the ability to incorporate agile thinking into process and change initiatives. Compensation And BenefitsWe offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:Medical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include:Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversityClick Here to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.