Client Ops Admin

Support the leaders who help pharmacies nationwide!At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Client Ops Admin who will provide high-level administrative and operational support to the VP of Client Services and the Directors. This role is responsible for optimizing executive productivity, coordinating cross-departmental activities, ensuring smooth operational workflow, and serving as a central point of communication for the leadership team. The ideal candidate is proactive, detail-oriented, highly organized, and capable of handling sensitive information with professionalism and discretion.Please note:This role is based in our Grapevine, TX officeLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)What You’ll Do:Act as the central point of contact between executives, internal teams, customers, and external partnersAssist with planning and coordinating department initiatives, projects, and cross-functional activitiesPrepare dashboards, status updates, and operational summaries as requestedTrack and manage departmental deadlines, priorities, and deliverablesCollaborate with Accounting to manage customer‐leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentationSupport change‐of‐ownership processes, including gathering required forms, updating internal systems, and maintaining accurate customer recordsUpdate and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teamsSend welcome emails to new customers and ensure all onboarding steps are initiated promptlyCoordinate with Sales and Fulfillment on hardware orders, including confirming order details, tracking fulfillment, and communicating any updates or issuesQualifications:1+ years of experience in an Administrative Assistant Exceptional written and verbal communication skillsStrong organizational abilities with meticulous attention to detailAbility to manage multiple priorities with minimal supervision in a fast‐paced environmentHigh level of professionalism, judgment, and confidentialityProficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systemsExperience supporting multiple senior leaders simultaneouslyFamiliarity with project management tools (e.g. Zendesk, JIRA) preferredStrong analytical and problem-solving skillsBenefits Starting Day One:100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomIf you thrive on organization, communication, and supporting leaders APPLY TODAY!