DIRECTOR, SYSTEMS PROJECTS

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. DescriptionPlans, schedules, researches, provides leadership, and oversees technical staff in order to successfully implement Information Technology (IT) projects supporting major Enterprise Resource Planning (ERP), software applications, and/or complex communications infrastructure systems.This position will report into the ITS Project Management Office and will project manage complex projects, review and develop technical requirements for systems, develop technology solutions to meet user needs, and advise on application development best practices.Recruitment Timelines : Interviews are projected to be scheduled for the week of May 27 , 2025 . These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.Examples of DutiesProvides advanced level project management services to lead, administer, and ultimately support the successful delivery of Information Technology (IT) projectsManages complex projects supporting major Enterprise Resource Planning (ERP) systems (e.g., financial, budget, human resources, and transportation systems) and/or major technology infrastructure systems (e.g., network, telecommunications, business productivity, communications, and security systems)Provides oversight and management of technical staff and contractors in activities related to the project deliverables for IT systems and infrastructureUnderstands and follows a Project Management Life Cycle (PMLC) methodology to successfully deliver technology projectsWorks with key stakeholders to develop and prepare key integral project management documents, including business cases, project charters, budgets, project requirements, scopes of work, procurement documents, project plans and schedules, tests, and training plansReviews and analyzes new project requests and justifications for new and expanded programsGathers requirements to support development of project scope of workInterfaces with vendors for information and cost estimatesPrepares solicitation documents for request of proposals, including cost estimate, scope of work, and evaluation processParticipates in selection and negotiation processes for hiring of outside contractorsDevelops departmental plans and schedulesMonitors, tracks, and evaluates work progressTracks budget and actual costsAuthorizes payment for equipment, professional services, and licensing related to the project deliverablesAllocates assigned staff and other resources required to meet objectivesServes as the liaison between group departments, external vendors/providers of IT, and Metro executivesCommunicates updates, change orders, status, issues and risk with project stakeholdersConsults with stakeholders to clarify and solve systems development needs and problems; establishes and modifies priorities and schedules to ensure stakeholder satisfactionImplements problem resolution programs and tracks project issuesPresents plans, project status, and progress against milestones in oral and written reports to the Project Management Office (PMO) and executive managementFacilitates governance and strategic planningEnsures conformance with federal and state regulationsResearches and evaluates new technology software and hardwareParticipates on various committees and task forcesConducts special projects and studies and presents progress reports and findingsParticipates in the department's information security, disaster recovery, and safety programsCommunicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employeesMay Be Required To Perform Other Related Job DutiesThis classification is At-Will and the incumbent serves at the pleasure of the Hiring Authority.*Minimum QualificationsA combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:EducationBachelor's Degree in Computer Science, Information Systems, Business Administration, Public Administration, or a related field; Master's Degree in a related field preferredExperienceFive years of relevant management-level experience on a large-scale computer system requiring at least two years specialized experience in area of assignmentCertifications/Licenses/Special RequirementsA valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functionsPMP (Project Management Professional) Certification and/or ITIL Certification preferredPreferred QualificationsPreferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.The Following Are The Preferred QualificationsExperience developing and implementing mobile applicationsExperience modernizing legacy technology systemsExperience implementing projects using an agile frameworkExperience implementing technology solutions on systems such as Salesforce, Microsoft Power App, ServiceNow or custom solutionsExperience adhering to Project Management principles, software development life cycle, and Business Analyst principlesEssential KnowledgeKnowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)Project management SDLC/PMLC (Software Development/ Project Management Life Cycle) methodologies and best practices supporting all stages of the project management life cycle, including initiation, planning, design, implementation, monitoring, controlling, and closureTheories, principles, and best practices of information technology communications infrastructure, including LANs (Local Area Networks), WANs (Wide Area Networks), radio, video, microwave, telephone, and security systemsTheories, principles, and best practices of information technology ERP systems, business software applications, Oracle applications and databases, and client/server software architecturesCommunication planning, developing and delivering presentations, and report writingContract administration, budgeting, and procurement for public agenciesModern management theoryITIL (Information Technology Infrastructure Library) frameworkCOBIT (Control Objectives for Information and Related Technology) frameworkSkill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)End-to-end management of large-scale IT projects serving in the role of primary Project ManagerOverseeing the development and maintenance of information systems in designated information technology areasAnalyzing and directing the design of highly complex data systems in assigned application areasManaging large-scale and complex projects from inception to culminationTransforming business requirements into design specificationsDetermining strategies to achieve goalsAnalyzing situations, identifying and solving problems, recommending solutions, and evaluating outcomesCommunicating clearly, concisely, and effectively, both orally and in writingEstablishing and maintaining effective working relationships with IT service providers, management, and assigned staffLeading, supervising, training, and motivating assigned staffAbility to(defined as a present competence to perform an observable behavior or produce an observable result)Analyze and direct the design of highly complex data systems in assigned technical system areasLead and direct large groups to establish and accomplish goals and objectivesExercising sound judgment and creativity in decision making and problem solvingAbility to supervise staff assigned to PMO projects/ tasksEvaluate and establish appropriate prioritiesMeet tight time constraints and deadlinesMulti-task and maintain focus on objectivesResearch, compile, analyze, interpret, and disseminate informationExercise appropriate judgment in answering questions and releasing informationUnderstand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreementsPlan financial and staffing needsDevelop and manage budgetsRead, write, speak, and understand EnglishSpecial ConditionsThis job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirementsThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this jobMetro provides reasonable accommodation to enable individuals with disabilities to perform the essential functionsThis classification is at-will and the incumbent serves at the pleasure of the hiring authorityContributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried outWorking ConditionsTypical office situationClose exposure to computer monitors and video screenPhysical Effort RequiredSitting at a desk or tableOperate a telephone or other telecommunications device and communicate through the mediumType and use a keyboard and mouse to perform necessary computer-based functionsCommunicating through speech in the English language required(SM)Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.Selection ProcedureApplicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.Application ProcedureTo apply, visit Metro's website at www.metro.net and complete an online Employment Application.Computers are available to complete online Employment Applications at the following Metro locations:METRO Headquarters, Employment OfficeOne Gateway PlazaLos Angeles, CA 90012Open: Monday through Friday, 8am-4pm(Closed Sat & Sun) Metro Talent Hub8501 S. Evermont PlaceLos Angeles, CA 90044Open: Monday through Friday, 9am-5pm(Closed Sat & Sun)East Los Angeles Customer Center4501 B Whittier BlvdLos Angeles, CA 90022Open: Tuesday through Saturday, 10am to 6pm(Closed Sun & Mon) Wilshire/Vermont Customer Center3183 Wilshire Blvd, Ste 174Los Angeles, CA 90010Open: Monday through Friday, 10am-6pm(Closed Sat & Sun) Rosa Parks Customer CenterWillowbrook/Rosa Parks Station11720 Wilmington AveLos Angeles, CA 90059Open: Monday through Friday, 6am to 6:30pm(Closed Sat & Sun) Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.Open to the public and all Metro employeesThis job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.