Strategic Customer Success Manager - Billing

About Us At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden-empowering solo and small group practitioners to thrive alongside their clients.Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work.The Role We're looking for a Strategic Customer Success Manager to partner with SimplePractice'sbiller customers-organizations that manage billing across multiple provider clients- and drive long-term outcomes through executive alignment, strategic planning, and enterprise-scale success.At SimplePractice, Strategic Customer Success Managers operate as trusted advisors to senior clinical, operational, and executive stakeholders. This role requires deep expertise in healthcare technology, strong executive presence, and the ability to navigate complex, multi-stakeholder environments.Strategic Customer Success Managers own the post-sale experience for high-impact accounts and are accountable for retention, strategic adoption, customer health, and long-term value realization. This role goes beyond adoption to focus on transformation, scalability, and sustained partnership.Responsibilities Own Strategic Customer PartnershipsServe as the primary strategic partner for the company's most valuable customersBuild and sustain trusted relationships across executive, clinical, operational, and financial stakeholdersServe as the primary strategic partner for the company's most valuable customersDevelop and execute multi-quarter account strategies aligned to executive-level business objectivesMap and navigate complex stakeholder ecosystems to drive alignment and influence decision-makingDevelop a deep understanding of customer business objectives, success metrics, and organizational complexity,including workflows that span multiple client accountsIdentify growth, retention, and risk signals across enterprise customer environmentsProactively manage renewal exposure and lead enterprise-level risk mitigation effortsDrive Enterprise-Scale OutcomesArchitect and operationalize multi-quarter success strategies aligned to executive business prioritiesLead executive business reviews (EBRs) and facilitate forward-looking strategic planning with senior stakeholdersInfluence enterprise-wide adoption, change management, and scaling strategies across complex organizationsAnticipate and mitigate enterprise-level risk, renewal exposure, and competitive threatsInternal Leadership & Customer AdvocacyAct as the voice of strategic customers internallyInfluence product direction, roadmap prioritization, and cross-functional initiativesPartner with senior leaders to align enterprise customer needs with company strategyOperational ExcellenceMaintain detailed documentation on customer goals, risks, and outcomesBalance retention objectives with long-term partnership health across complex enterprise accountsContinuously improve enterprise success processes and frameworksDesired Skills & Experience6+ years of experience in Customer Success or Account Management managing enterprise or strategic accountsDeep experience in health tech, EHRs, insurance or healthcare SaaSExperience working with technology platforms Notion, Slack, Gong and ChurnZero or similarProven executive presence and ability to influence senior stakeholdersExperience managing complex, multi-location or multi-stakeholder organizationsStrong strategic thinking, judgment, and autonomyBonus PointsYou are empathetic, curious, and customer-focusedYou enjoy solving complex problems and building long-term relationshipsYou are proactive, organized, and accountable for outcomesYou are comfortable balancing structure with ambiguityDon't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At SimplePractice we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this role.Benefits We offer a competitive benefits program including:Medical, dental, vision, life & disability insurance401(k) plan with company matchFlexible Time Off (FTO), wellbeing days, paid holidays, and summer FridaysMental health resourcesPaid parental leave & Backup CareTuition reimbursementEmployee Resource Groups (ERGs)California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC ("SimplePractice" or "us" or "we" or "our"). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice .For more information about our privacy practices, please contact us at privacy@simplepractice.com .Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Base Compensation Range$88,960—$111,200 USD