Account Manager

Job Description Salary:About GCT Chauffeured ServicesGCT Chauffeured Services is a rapidly growing provider of premier chauffeured transportation solutions catering to corporate America, including contract shuttle services, minibuses, and motor coaches for group transportation. We specialize in delivering luxury, reliability, and unparalleled customer service to our clients. As we continue to expand, we are seeking passionate, detail-oriented, and service-driven individuals to join our dynamic team.Job DescriptionThe Account Manager serves as the primary day-to-day point of contact for assigned client accounts, overseeing operational performance, communication, and relationship management. This role is responsible for delivering consistent, professional, and effective communication on behalf of GCT, ensuring client expectations are clearly understood and met, and that all aspects of the account operate smoothly. The Account Manager partners with operations, dispatch, fleet, HR, and executive leadership to coordinate service delivery while upholding the companys standards of professionalism, hospitality, and operational excellence. All duties are performed in accordance with company policies, practices, and procedures.ResponsibilitiesServe as the primary point of contact for assigned client accounts and stakeholdersBuild and maintain strong client relationships through professional communication and engagementConduct regular account reviews, client check-ins, and feedback meetingsAnticipate client needs and ensure service expectations are met within operational capabilitiesRepresent GCT during client meetings, site visits, and networking eventsMaintain professional and consistent communication in all client interactionsManage service concerns and escalations with a solution-oriented approachCoordinate sensitive or strategic communications with executive leadershipDocument client interactions, agreements, and follow-up items accuratelyMonitor account performance against SLAs, KPIs, and contractual obligationsCoordinate with operations, fleet, dispatch, and HR teams to support service deliveryProactively identify and resolve operational issues before client escalationSupport continuous improvement initiatives and operational adjustments as neededEnsure compliance with DOT/FMCSA regulations and client-specific requirementsMonitor client site access, credentialing, and badging requirementsPartner with HR and Compliance teams on driver-related concerns or incidentsPrepare account performance reports and track client satisfaction metricsSupport contract reviews, proposals, billing, and account documentationQualifications35 years of experience in account management, client services, or operations leadershipBackground in transportation, logistics, hospitality, or corporate services preferredStrong written and verbal communication skills with attention to tone, detail, and professionalismProven ability to remain composed and communicate effectively in high-pressure situationsStrong conflict resolution and de-escalation skillsFamiliarity with DOT/FMCSA regulations preferred; training provided as neededProficiency with Google Workspace, CRM/dispatch systems, and BambooHRBachelors degree or equivalent professional experienceStrong organizational skills with the ability to manage multiple priorities in a fast-paced environmentEffective decision-making and problem-solving abilities with appropriate stress toleranceAdvanced computer proficiency