Transit Operations Manager

Core ResponsibilitiesDirect daily fixed-route and paratransit operations, ensuring on-time performance and high-quality customer service.Oversee scheduling, dispatching, route coordination, detours, and service adjustments.Monitor field operations and resolve operational issues in real time.Ensure service delivery meets contractual on-time performance requirements.Support real-time service planning, run cuts, and daily scheduling needs for both Fixed Route and Paratransit.Ensure that 100% of paratransit trips are scheduled daily with no denials (through negotiation).Manaher the sign-up process, posting of runs, and operator assignments.Prepare, manage, and track annual operating budgets.Analyze expenditures, ridership, revenue, and operational data.Oversee contractor billing, vendor contracts, invoices and cost-control measures,Manage fare collection including daily counts, weekly deposits, and verification reporting.Monitor hours of operation, overtime, and in-house vs. contract labor assignments.Lead safety programs, conduct accident investigations, and oversee corrective actions.Ensure compliance with ADA, FDOT, DOT, FTA, OSHA, Homeland Security, EEOC, NLRA, FLSA, and internal agency policies.Ensure adherence to NIMS standards and all required safety/security protocols.Oversee onboarding time minimization for ADA compliance.Work collaboratively with the Safety Department overseeing supervisory staff and emergency response needs.Analyze operational data to produce performance metrics and monthly reports.Monitor ridership, fare collection, and key operational indicators to evaluate performance,Develop and implement service quality improvements based on data and industry best practices.Create reporting and analysis to support continuous operational improvement.Present operational performance to leadership boards, and community stakeholders needs.Supervise and develop staff including supervisors, operators, dispatchers, and administrative teams.Conduct performance evaluations, training programs, and corrective actions.Deliver coaching and discipline in alignment with RATP DEV policy and the collective bargaining agreements.Provide software and operational training for dispatchers, supervisors, and schedulers.Promote a culture of engagement, accountability, inclusiveness, and continuous improvement.Serve as a visible, decisive leader who empowers and mentors team members.Build effective relationships across teams and departments.Respond to union grievances, assist in arbitration, and interpret the union contract where applicable.Coordinate with internal departments, unions, public agencies, contractors, and community organizations.Coordinate with public agencies, contractors, and community groups on operational needs.Support public outreach regarding mobility programs, eligibility, and service changes.Represent operations in meetings with stakeholders, boards, and community partners,Profil De Candidat RecherchéRequired Education and Experience:Must be at least 21 years of age or olderBachelor's degree or equivalent relevant experienceMinimum of five (5) years of experience in transit operations or administration.Must possess a valid driver's license and maintain a satisfactory operating record.Strong background in fiscal management, budgeting, and organizational planning.Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.Experience working independently with sound judgement and integrity.Union experience strongly preferred, including grievance response, arbitration assistance, and contract interpretation.Detailed knowledge of the geographical service area.Ability to present facts and recommendations clearly in oral and written communication. Ability to apply independent judgement and initiative to develop effective solutions.Working regulatory knowledge from DOT, FTA, FMCSA, Homeland Security, OSHA, EEOC, ADA, NLRA, FLSA, and any other relevant federal state or local regulatory entities.Proficiency in Microsoft Excel, PowerPoint, and Word requiredExperience with transit related software systems such as AVAIL, Optibus, SPARE, Origami, FASTER, Motive requiredWork Environment & Schedule ExpectationsMust have shift flexibilityOn-call responsibilityEmergency responseField PresenceKey Competencies:Leadership & Decision Making Crisis Management CommunicationTechnical & Regulatory KnowledgeBudget oversightBenefitsWe offer a competitive compensation and benefits (which vary based on role, location, and business), including medical, dental, vision, 401(K), and paid holiday/vacation.We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!