Front Desk Associate

Job DetailsDescriptionJob responsibilities+Deliver outstanding customer service to every customer+Greet and check-in members and guests+Sell and promote membership, pass products, retail items, and instruction/course products+Assist with retail receiving+Deliver belay checks and conduct floor walks+Instruct 1-hour Intro to Rope Climbing classes (typically teach up to one lesson per shift)+Ensure customer service delivered aligns with Movement's mission and core values+Opportunity to teach additional courses and work other roles, based on experience and interest+Various other tasks as assignedJob Requirements+Excellent customer service skills/ability to manage positive customer relationships and interactions+Ability to multi-task in a fast-paced environment+Welcoming and adaptable attitude+Problem solving skills and ability to think creatively+Experience in teaching educational programs and/or experience in the outdoor/climbing industry a plus+Regular evening and weekend availability required+Availability for the winter 2024 holiday season is requiredAdditional InformationMovement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.Please be advised that this position is a member of a bargaining unit of employees represented by Workers United, an affiliate of Service Employees International Union (Workers United). Movement and Workers United have not yet agreed to a collective bargaining agreement, but the terms and conditions of employment related to this position may be altered by a collective bargaining agreement.TO BE CONSIDEREDTraining dates are to be determined but do occur over 4 sessions, ~3hrs each.Please add your weekly availability!