Technical Support Engineer

Our Technical Support team is looking for enthusiastic individuals with strong interpersonal communication skills. The Technical Support Engineer is our first level of customer service support to our customers. The individual will spend approximately 98% of their time on the telephone assisting customers with their technical, inside sales, customer service and return merchandise needs. The individual must be able to communicate effectively with customers to collect critical information and expedite the call to the necessary department. The candidate must be able to maintain a weekly average of closed calls, e-mail's, and faxes. Position requires strong communication and organizational skills, and the ability to work in a fast-paced environment. Minimum certification required is the A+, 2 Years of customer service and/or 3 Years of computer experience. This is an entry-level position with strong opportunity for growth! This position is the "stepping stone" for our Senior Network Engineer position. Submit your resume to: Human Resource Department 5 Holland, Building 201 Irvine, CA 92618 Tel: 888-834-4577 or 949-600-8000 Fax: 949-600-8013