Desktop Support Technician

REQUIREMENTJob Role: EUC/Desktop Support L2Job Location: Plymouth, MA - OnsiteJob Type: 6 Months+ ContractSKILLSWindow 10 To Window 11 migration Experience MANDATORYSCCM IMAGING – MANDATORYPC BUILDING MANDATORYOWN VEHICLE- MANDATORYCandidate Need to Visit nearby Plant to Collect and Dispatch Laptop and Troubleshoot Issues Required Technical and Professional Expertise6 + years’ experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint, and technologies such as AD, DNS, Exchange, and Citrix.4 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.Understanding of Windows 10 new features, feature updates, and industry best practice processes.Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.Active technical certifications would be an asset.ITIL-Foundation and Agile experience an asset.--------- Deepaks@vedasoftinc.com