Business Relationship Support Representative - NSG CSO 2

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.About This RoleWells Fargo is seeking a Business Relationship Support Representative in Global Treasury Management (GTM) as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com .In This Role, You WillPlease note this role is in an Inbound Call Center Environment: 100% of day is on the phoneService treasury management products and servicesIdentify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needsIdentify trends through client interactionsIdentify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactionsTrain clients on products and services to ensure optimal delivery and meet implementation needsPerform post implementation product usage and customer billing reviewsIdentify opportunity for process improvementsReview and analyze the decision process for customer accountsVerify compliance and report identified issues for resolutionCollaborate and consult with peers, colleagues, and managers to resolve issues and achieve goalsRequired Qualifications:2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:Treasury Management product knowledge and experienceStrong telephone etiquette skillsBank Branch experienceAbility to lead, train & mentor new hires and internal partnersAbility to navigate multiple computer systems, applications, and utilize search tools to find informationIntermediate Microsoft Office skillsStrong analytical skills with high attention to detail and accuracyExcellent verbal, written, and interpersonal communication skillsEffective organizational, multi-tasking, and prioritizing skillsAbility to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are importantAbility to work in a fast-paced deadline driven environmentJob Expectations:Must be able to work at the posted locationHybrid schedule available - 5 days required in office, one week, 5 days at home the next weekPosition hours are Monday - Friday 9:00 am until 6:00 pm CST no flex arrangementsDepending on application volume this role could be removed early***Posting End Date7 May 2026Job posting may come down early due to volume of applicants.We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants With DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Reference NumberR-542534