Appointment Setter (In-Store)

Job DescriptionAppointment SetterNashua, NHAbout Best Ford of NashuaBest Ford has proudly served the Nashua community and surrounding areas for years, delivering excellence in every aspect of the automotive experience. As a trusted, family-oriented dealership, we are committed to building lasting relationships with our customers and team members alike. Our mission is rooted in integrity, professionalism, and a relentless drive for quality, whether it's helping a customer find the right vehicle, securing financing, or delivering expert service and repairs.At Best Ford, we believe our people are our greatest asset. We foster a supportive, growth-minded environment where employees are encouraged to develop their skills, advance their careers, and contribute meaningfully to our shared success. With a reputation for putting customers first and a leadership team that values accountability and respect, Best Ford is more than just a dealership. It is a place to build a future.Role DescriptionBest Ford of Nashua is seeking a motivated Appointment Setter to join our sales support team. This role is responsible for managing inbound and outbound customer communication, setting appointments, and nurturing leads through consistent follow-up. This position plays a critical role in generating showroom traffic and supporting the sales department. The ideal candidate is organized, energetic, comfortable on the phone, and confident using CRM systems.Job Type and ScheduleFull-time In-person position with Monday through Saturday availability required. Day and evening shifts as scheduled.ResponsibilitiesRespond to internet, phone and live chat inquiries promptly, professionally and accuratelyMake high-volume outbound calls to follow up on sales leadsSchedule and confirm sales appointmentsMaintain accurate records in the dealership CRM systemUlitize phone scripts, email templates, and text messaging toolsNurture leads through consistent follow-up communicationSupport the sales team with appointment coordinationMaintain positive working relationships with teammates and managementQualificationsStrong computer proficiency and ability to learn CRM systemsPrevious customer service or call center experience preferredAutomotive experience is a plus but not requiredExcellent verbal and written communication skillsPositive, energetic, and team-oriented attitudeAbility to work in a fast-paced, goal driven environmentStrong organizational and follow-up skillsWhy Join Best Ford of NashuaAt Best Ford, you're not just joining a team, you're becoming part of a community that values integrity, growth, and excellence. We offer a dynamic, high-performance work environment where every department, from sales and finance to service and parts, plays a vital role in our continued success. Whether you're an experienced professional or looking to grow your career, you'll find the tools, training, and support you need to thrive. We invest in our people through continuous learning opportunities, manufacturer-backed certification programs, and clear paths for advancement. Our dealership is well-respected in the Nashua area for both our customer service and our commitment to our employees. If you're looking for a long-term home where your work is appreciated and your future is supported, Best Ford is the place to be.BenefitsHealth insuranceDental insuranceVision insurance401(k) plan Paid time offPaid holidaysEmployee vehicle purchase discountsOpportunities for advancement and ongoing trainingEqual Opportunity Employer Statement